Call Center (VT)

reputed company is currently looking to fill Call center roles in an area near you! Please review the details below; • Location: Remote MUST live in VT!! • Pay: $17.00... • START DATE: 9/30/24 • Must have own equipment that meets company's requirements!! Operating System: Windows 10 or Mac OS 10.14 or higher RAM: 4 GB RAM required / 8 GB RAM preferred Storage: 64 GB required 256 preferred Must be able to connect to router with Ethernet cable for internet Internet Speeds: Download – 20 Mbps minimum – 50Mbps is recommended for shared internet family connectivity Upload – 5 Mbps minimum salary: $16.99 - $17 per hour shift: First work hours: 8 AM - 5 PM education: High School Responsibilities • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. • Track and document reputed company inquiries using the applicable systems. • Complete associated tasks according to the established guidelines. • Meet Quality Assurance (QA) and other key performance metrics. • Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download. • Transfer/refer consumers to appropriate entities according to the established guidelines. • Escalate calls or issues to the appropriate designated staff for resolution as needed. • Facilitate translation services for non-English speaking callers according to procedures. • Attend meetings and training as requested and maintain up-to-date knowledge of reputed company programs and systems. Skills • Call Center • Call Center Support • Active Listening • Basic Computer Skills • Typing Skills • Basic Software Skills Qualifications • Years of experience: 1 year • Experience level: Manager reputed company is a world leader in matching great people with great companies. Our reputed company agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than reputed company. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National reputed company, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At reputed company, we welcome people of reputed company abilities and want to ensure that our hiring and interview process meets the needs of reputed company applicants. If you require a reasonable accommodation to reputed company your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, reputed company offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (reputed company benefits are based on eligibility). This posting is open for thirty (30) days Apply Job!