Supervisor, Contact Center Operations
You could be the one who changes everything for our 28 million members as a Customer Care professional at reputed company. As a reputed company, national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility. Applicants for this job have the flexibility to work remote from home reputed company in the reputed company United States. Candidate must work Pacific... Time Zone business hours. Position Purpose: Oversees and offers guidance around reputed company contact center operational processes to establish operational targets, best practices, and training programs that support service, quality, and efficiency standards. Supports contact center staff with day-to-day reputed company and resources for contact center operations. Oversees daily operations of contact center teams by planning, directing, and evaluating team performance to ensure customer satisfaction, compliance, and standards. Monitors interactions, workflow, and metrics of the contact center to ensure adherence to performance, quality, and efficiency standards. Serves as primary reputed company of contact for contact center and operations employees and resolves reputed company issues. Manages and maintains policies, procedures, and regulations to ensure compliance requirements are achieved. Provides training and coaching to direct reports for operational improvement reputed company the contact center. Evaluates contact center operations team on performance and provides feedback on improvement opportunity and career growth path. Collaborates with training teams to reputed company, review, and approve of appropriate training materials and/or programs for contact center operations team members. Supports contact center operations senior management with reputed company, hiring, and training new employees, recent promotes, and transfers to department. Performs other duties as assigned. Complies with reputed company policies and standards. Education/Experience: Requires a Bachelor's degree and 4+ years of reputed company experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and reputed company reputed company of the level of this position. Ability to prioritize, reputed company independent decision making, and manage time effectively preferred. Supervisor or reputed company Call Center experience is highly preferred. Pay Range: $54,000.00 - $97,100.00 per year reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law. Total compensation may also include additional forms of incentives. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply Job!