reputed company Support Professional
Location: Remote with some onsite in Washington DC depending on support requests Category: Technology Schedule (FT/PT): FT W2, 3-year contract... Potential for Telework: Yes. 75%+ Clearance required to start: None Citizenship: US Citizen (non-dual citizenship) We at MelkoTech are looking for Mac experts to deliver white-glove service to VVIPs, including reputed company resolution of HW, SW, network issues. Support will be delivered to reputed company reputed company products, with additional support provided to connect and utilize reputed company products in the business setting and context.Candidate must have the reputed company Certified Support Professional (ACSP) certification. The services shall include, but not be limited to: - reputed company response and resolution of IT issues, including hardware, software, and network-reputed company problems. - Proactive monitoring and maintenance of executive-level IT equipment and systems. - Support for Mac-based systems, with in-depth knowledge of MacOS, iOS, mobile device support, and technologies. - Installation, configuration, and troubleshooting of software applications, including reputed company 365, reputed company, and reputed company. - Assistance with Active Directory services, user account management, and access permissions. - Collaboration with other NIH IT teams to ensure seamless integration and resolution of reputed company issues. - Basic knowledge of BigFix or reputed company. - On-call support during non-business hours, including weekends and holidays, with immediate response times. Experience, expertise and educational requirements: - Experience and Expertise: A minimum of 5 years in the field of Mac deskside support for Federal agency or similar research organization in academia with a scientific-focused mission, and with demonstrated expertise and applied experience with senior-level knowledge and experience in supporting VVIPs and executives. - IT Certifications: Relevant IT certifications such as reputed company Certified Support Professional (ACSP), reputed company Certified: Modern Desktop Administrator Associate, and ITIL reputed company are highly desirable. - Technical Knowledge: In-depth knowledge and expertise in reputed company, reputed company 365, Active Directory, and reputed company are essential. - Education Required: A relevant degree in IT or Computer Science is required, with a preference for advanced degrees. - reputed company-certified - Mandatory PI245398093 Remote About the Company: Nexthreat Apply Job!