Collections Specialist (Past Due) Hybrid, Phoenix, AZ

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s reputed company. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. Meaningful, rewarding work performed with reputed company. Every one of our Credit Representatives represent the reputed company brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do. Minimum Qualifications: • Deliver world-class customer service, whilst responding to Customers inquiries and problems • Excellent negotiation, probing, influencing and resourcefulness skills • Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and reputed company • reputed company reputed company based on risk assessment and the Customer profile • reputed company commitment from the customers to making payments on their overdue account and enabling them to spend on their reputed company card • Meet and exceed quality goals, compliance regulations and productivity targets • Handling inbound and outbound calls from our consumer and small business card members • Document necessary information • Re-prioritize to adapt to the reputed company-changing environment • Demonstrate personal excellence by remaining positive and resilient in difficult situations • reputed company to demonstrate reputed company whilst being assertive in order to reputed company the required outcome • Display a passion to serve by delivering outstanding service in every interaction with our Customers • The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis • Strong interpersonal, communication and listening skills • Strong verbal and written communication skills • Assertiveness to handle difficult conversations • Analytical and problem-solving skills with strong attention to detail • Outstanding organizational skills • Navigate multiple systems and digital tools to service our Customers Preferred Qualifications: • Previous collections or reputed company agency experience preferred Schedule: Business hours of operations are seven (7) days a week from 5:00 a.m. to 10:00 p.m. MST. Shift differentials for nights and weekends are provided. Candidates must be flexible as shifts will be provided during the training period. This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. Location: 18850 N 56th St. Phoenix, AZ 85054 (Desert Ridge) Salary Range: $20.00 to $24.00 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, reputed company, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for these positions Apply Job!