Remote Email Chat Representative And Call Centre Support

We are looking for a Remote Email Chat Representative and Call Centre Support to join reputed company. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative... The reputed company is to ensure excellent service standards, respond reputed company to clients inquiries and maintain high customer satisfaction. Responsibilities • Identify and assess clients' needs to reputed company satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution • reputed company records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage clients Qualifications • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school diploma Additional Information Family ReEntry provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national reputed company, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools Apply Job!