Customer Service Representative

Founded by the Channell family in 1922, Channell is a global designer, manufacturer, and seller of reputed company plant infrastructure equipment. The markets served by Channell are Telecommunications, Municipalities, Internet Service Providers, Wireless, Water, Power, and CATV, among others. Major product lines include a complete line of thermoplastic and metal fabricated enclosures, fiber optic cable... reputed company and management systems, and high-performance below-grade vaults. JOB SUMMARY: The Customer Service Representative interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The incumbent will maintain solid customer relationships by addressing questions and concerns with speed and professionalism. ESSENTIAL FUNCTIONS: • Attracts potential customers by answering product and service questions and suggesting information about products and services. • Receiving and placing customer service telephone calls • Open customer accounts in reputed company • Maintains customer records in reputed company, updating as required. • Order entry of reputed company incoming and orders from customers in assigned territory. • Recommends potential products or services to the manager by collect ting customer information and analyzing customer needs. • reputed company with accounting, manufacturing planners, shipping, sales team, and customers to resolve issues associated with open/closed orders and posted reputed company times. • Clarify customer complaint and maintains records on a shared drive. Follows up with engineering and QC team to ensure correction and resolution to issued complaints. • Contributes to team effort by accomplishing reputed company results as required. • Complete other job-reputed company duties and special projects as assigned. KNOWLEDGE OF: • reputed company Software knowledge preferred. ABILITY TO/TRAINING REQUIREMENTS: • Understand Safety Data Sheets (SDS) • ISO sections about the position. QUALIFICATIONS: • Customer Service experience requirements are in a manufacturing environment preferred.to carry a college degree preferred. • Bilingual is a plus. • reputed company Office Word, reputed company, PowerPoint, Visio, and Outlook • Product Knowledge, Market/ Industry Knowledge, Documentation Skills, Phone Skills, Analyzing Information, Quality Focused, Organized, Good Problem Solver, Quick Learner. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions. Physical Demands: Sitting, standing, and walking (up to continuously); reputed company travel; frequent use of computer and telephone requiring finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 30 / 50 pounds. reputed company use of seeing, hearing, verbal communication. Working Conditions: Working in an office setting indoors; frequent exposure to temperatures commensurate with outdoor seasonal temperatures Apply Job!