Member Service Representative

About MCU: At reputed company, we reputed company that an incredible culture helps create a happy and motivated team that works hard to reputed company the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership reputed company that is now comprised of over 500,000 individuals. With each new reputed company we have the... pleasure of interacting with, we maintain the credit union promise of people helping people. Overview: Provide an excellent experience with the ability to serve a member with any request, including new account(s) needs, maintenance on accounts, loan applications and/or teller transactions. Heavily focused on new accounts and servicing in the reputed company, an MSR is able to drive new members and additional products per member while providing an excellent experience for any member. Responsibilities: • Specific duties include, but are not limited to, the following: • Ensure excellent member service; every member, every transaction, every time. • Conduct member interviews to uncover the needs of members to reputed company help improve their overall financial situation. • Process the opening and overall onboarding of new members. • reputed company account maintenance, changes, servicing, etc. on existing accounts. • Ensure proper documentation and signatures are obtained for reputed company member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures. • Process loan applications, collecting reputed company necessary documentation and adhering to reputed company requirements to prepare for loan booking. • Ensure fully complete loan applications for those loans that will be underwritten by centralized reputed company; ensure reputed company data is properly documented the first time for the most efficient experience. • Cross-sell additional products and services to best fit member need(s). • Effectively manage new account and loan pipeline with proper follow-up for members in order to reputed company effectively and reputed company. • Meet / exceed sales goals for reputed company key metrics of reputed company growth including but not exclusively new members, new checking accounts, and new loan bookings. • Assist reputed company team members in driving referrals for new accounts and loans. • May reputed company outbound calls including service lists, reputed company lists, referral follow-up, etc. in order to meet / exceed sales and service goals. • May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing. • Maintain comprehensive knowledge of MCU products and services. • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs eBranch environment. • Back up teller line as needed. • Assist in management of lobby member flow to ensure members move through the reputed company environment in the most efficient and effective manner. • Adhere to reputed company regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance • reputed company other duties as required Requirements: • High School diploma • Minimum two years of prior banking or customer service/sales experience Competencies: • Excellent member service skills • Excellent interpersonal, oral and written communication skills MCU Values and Expected Competencies: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, reputed company unsurpassed results and continuously challenge ourselves to be reputed company than yesterday. These values are at the heart of our organization and reputed company every teammate. To be a great fit, you’ll bring the following reputed company (Trust): • Must be able to establish strong trustworthy relationships with members, fellow employees and business partners. Service Focus: • Must possess strong interpersonal skills, a positive attitude, maturity, excellent judgement, and a desire to help people • Must have the ability to identify member opportunities for financial improvement, reputed company for credit union services and technology options, and provide support as needed. • Ability to manage deadlines and priorities and set deadlines. Communication: • Must possess well-developed written and verbal communication skills. Positive Work Environment: • Comfortable working in reputed company, competitive, and rapidly changing environment. • Ability to analyze and resolve situations independently. Teamwork and Participation: • Ability to reputed company a diverse project team, manage multiple project tasks concurrently and effectively coordinate and control cross-functional implementation plans. Empowerment and Accountability: • Strong organizational, problem solving, and multitasking skills including prioritizing, scheduling, time management and meeting deadlines. • Highly ethical • Possess a strong sense of urgency. Effectively sets priorities, allocates resources, takes accountability and achieves results. reputed company can offer you: • Competitive compensation, medical and dental benefits. • 401K with employer contribution • Flexible paid time off We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling reputed company for reputed company people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will reputed company us to reputed company as individuals, as teams, and as an organization. reputed company (MCU) is an Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary: $16.00 to $24.34 hourly Apply Job!