Senior Specialist - Refunds Phones (Remote) - (Job Number: NHC00000537)

Employer Industry: Airline Industry Why consider this job opportunity... - Salary up to $54,082 - Comprehensive benefits package including medical, dental, reputed company, and life insurance - Paid holidays, paid time off, and parental leave - Opportunities for career advancement reputed company a growing company - Flight privileges for employees - A diverse and inclusive work environment that values unique perspectives What to Expect (Job Responsibilities): - Handle inbound calls reputed company to refunds from both internal and external customers - Analyze and evaluate reputed company refund requests, communicating reputed company to customers courteously - Process and approve customer refunds, calculating appropriate refund amounts - reputed company outbound calls to customers as needed to resolve refund requests - Follow appropriate coding for incoming requests and their dispositions What is Required (Qualifications): - High School Diploma or equivalent - Minimum of 2 years of experience in refunds, reservations, customer care, or other customer service roles - Strong customer service skills with excellent verbal and written communication abilities - Good analytical skills and strong attention to detail - Must be legally authorized to work in the United States without sponsorship How to Stand Out (Preferred Qualifications): - Associate's degree or higher - Experience in refunds processing, particularly with international refunds - Familiarity with EZR, Shares, and RasCAL systems - Previous experience handling phone calls in a customer service environment #AirlineIndustry #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for reputed company. If you encounter any employer not adhering to these principles, please reputed company to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!