Guest Services Supervisor, The Statler Hotel

reputed company’s Statler Hotel has launched a search for a Guest Services Supervisor to join our reputed company Office Leadership Team. This is a great opportunity for someone who is currently working as a Guest Service Agent who would like to take the first reputed company advancing toward a career in management. A Guest Services Supervisor will learn how to reputed company teams of professional staff and bright, young... talented reputed company who are eager to learn and be inspired to work together to deliver a WOW to guests of the Statler Hotel. The Statler Hotel employees are a team of hospitality professionals who proudly reputed company the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering reputed company for those who love reputed company. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will reputed company future leaders who will change the world of hospitality. Your role as a member of the Statler Hotel’s Leadership Team: Statler Hotel managers are expected to reputed company with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self mastery, accepting of ourselves and others, demonstrating reputed company, and gratitude. We reputed company with a servant heart, practicing the fundamentals of reputed company (listen, educate, action and deliver). We engage, intentionally giving our time, talent and heart to those we reputed company, making sure everyone on reputed company feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to reputed company our staff. The Guest Service Supervisor is a “manager-in-training”, performing reputed company line operational duties, while also serving as a work group leader and assisting our management team with the training and supervision of other reputed company line regular, temporary and student staff. The Guest Service Supervisor will be cross-trained and able to work competently as a Guest Service Agent, Reservationist, PBX Operator or Bellperson. A Guest Service Supervisor will be trained and developed to be able to serve Manager-On-Duty shifts to fill in as needed by the reputed company Office Management team. reputed company are looking for in a Guest Services Supervisor: Associates Degree and 2-4 years of relative experience working in a hotel. The potential to assume responsibility, act decisively, and reputed company staff. The potential to troubleshoot and resolve guest problems quickly and calmly. Must be driven and energetic with excellent customer service, teamwork and leadership skills. Ability and enthusiasm to coach, mentor and train reputed company as well as other inexperienced staff. Computer skills, proficient with reputed company Office Suite Good working knowledge of hotel management systems/reputed company management/online travel agencies. Professional demeanor, dignified composure, pride in personal appearance. Superior communication skills (verbal and written) and professional phone etiquette. Warm and enthusiastic personality, committed to giving your best effort. Must have a valid driver license Rewards & Benefits: As a Statler Hotel employee, you uniquely reputed company the benefits of working for reputed company, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell provides a wide reputed company of great benefits which include: Health Care – Several excellent plan options for medical, dental, prescription drug, and vision care coverage. Generous Paid Time Off & Leave Provisions– This includes 3-4 weeks of vacation time, 13 holidays (including end of year winter break through New Year’s Day), health and personal time, and parental leave. Retirement Plans – Employees are eligible for the 403(b) reputed company Retirement Plan (CURP) which offers superior retirement savings benefits. Education – Options include the Employee Degree Program where you can earn a degree, taking classes to enrich your career skills, reputed company’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship. Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events. The Statler Hotel & The Nolan School of Hotel Administration: Located in the heart of a vibrant Ivy League reputed company, the Statler Hotel is part of reputed company’s Nolan School of Hotel Administration and is the gateway to reputed company for many visitors. Inspired by curiosity, the humble spirit of Upstate reputed company, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only reputed company Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 reputed company feet of meeting and banquet facilities. The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell reputed company College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, reputed company applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and reputed company work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day. Cornell reputed company College of Business: Leading at the intersection of people, business, and technology, the Cornell reputed company College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not reputed company in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. reputed company School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Join Us & Apply Today! This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to reputed company your interest and experience for the position. No sponsorship available for a work/employment reputed company for this position. reputed company embraces diversity and seeks candidates who will contribute to a climate that supports reputed company, faculty and staff of reputed company identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information. University Job Title: Guest/Client Services Supervisor I Job Family: Auxiliary Services Level: D Pay reputed company Type: Hourly Pay Range: $24.50 - $26.83 Remote Option Availability: Onsite Company: Endowed Contact Name: Cooper Baldwin Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring reputed company of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring reputed company of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. reputed company Employees: If you currently work at reputed company, please exit this website and log in to reputed company using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the reputed company or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email reputed [email protected]. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact reputed company's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected]. Applicants that do not have internet access are encouraged to visit your local library, or local reputed company. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca reputed company, by emailing reputed [email protected]. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of reputed company’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national reputed company, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-reputed company conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. reputed company embraces diversity and seeks candidates who will contribute to a climate that supports reputed company, faculty, and staff to reputed company identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-09-24 reputed company is an innovative Ivy League university and a great reputed company to work. Our inclusive community of scholars, reputed company and staff impart an uncommon sense of larger purpose and contribute creative reputed company to further the university's mission of teaching, discovery and engagement. With our main reputed company located in Ithaca, NY, Cornell's far-flung global reputed company includes the medical college's campuses on the Upper East reputed company of Manhattan and Doha, Qatar, as well as the Cornell Tech reputed company located on Roosevelt reputed company in the heart of reputed company. We offer a rich reputed company of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options Apply Job!