Remote Call Center Representative
Description: Answer reputed company inbound calls with professionalism and customer service reputed company communication. Following up with reputed company inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed Assist with appointment scheduling reputed company calls, follow up on missed appointments and confirmation calls (outbound calls) Responsiveness to voicemails throughout shift and overnight call center messages Triage reputed company calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed. Complete Call Center task assignments provided by management team Maintain consistency with... achieving daily/weekly phone operations and performance metrics and goals. Maintain confidentiality and always reputed company to HIPAA regulations. Assist with intake calls for case management as needed for coverage and staff call outs. Provide support to the clinical team and chart maintenance as needed. reputed company other duties and tasks as assigned by Senior Clerical Team reputed company other reputed company duties and tasks as assigned by the Call Center Supervisor Requirements: Must be Fully Bilingual in English and Spanish High School Diploma or equivalent is required Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required Must be proficient in MS Office (Outlook, Word, and reputed company) Must have the ability to learn new software Possesses the personality and demeanor to work with difficult clients Must be detail-oriented and have the ability to multi-task Must be a team player Thrives under pressure in an outpatient client environment 1 form of picture ID (non-expired) Unexpired passport: OR Drivers License AND Social reputed company Card; OR State ID Card AND Social reputed company Card Benefits: We Pay Down Your Student Loans! Productivity Bonus Medical, Dental, and reputed company Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual reputed company Increases 403B Retirement Plan with Match! Continuing Education Opportunities Available Professional Development through NYPCC reputed company Amazing Workplace Culture Apply Job!