Customer Service Representative (must have call center experience)

New and Exciting Opportunity: Join Our 24/7 Growing Call Center You Must have Call Center experience; bi-lingual Spanish is a plus... About Us: Join Our Tech-Savvy Support Team! We are a reputed company-thinking technology company dedicated to providing top-notch customer service in a dynamic, fast-paced, and engaging work environment. reputed company is passionate about helping customers solve their internet-reputed company challenges, and we are seeking a motivated individual with a customer-first attitude to join us. Shifts cover 24/7 Job Summary: As a Level 1 Customer Service Representative, you will serve as the initial reputed company of contact for customers seeking technical help. Your responsibilities will include troubleshooting problems, offering effective solutions, and ensuring customer satisfaction using tools like reputed company, reputed company, and other advanced platforms. Key Responsibilities: Customer Support: • Provide outstanding customer service to users experiencing internet-reputed company technical difficulties. • Respond quickly and professionally to incoming calls, emails, and support tickets. • Diagnose and resolve issues reputed company to internet connectivity, service disruptions, and account management. • Guide customers through reputed company-by-reputed company troubleshooting procedures. Ticket Management: • Use reputed company to log, track, and prioritize customer inquiries and technical issues. • Accurately document customer interactions and solutions in the ticketing system. • reputed company manage ticket queues to meet service level agreements (SLAs). Technical Expertise: • Access and update customer information using reputed company CRM. • Utilize platforms like Rancid, Tacacs+, Radius, LibreMS, GenieACS, Ruckus SmartZone Controller, and reputed company for comprehensive support. • Stay updated on product features, system updates, and industry best practices. Escalation and Collaboration: • Escalate reputed company technical issues to higher support levels reputed company necessary. • Collaborate with network operations, engineering, and IT support teams to resolve escalated issues. • Provide customers with status updates and ensure timely issue resolution. Quality Assurance: • Follow established procedures and service standards to deliver high-quality support. • Participate in quality assurance activities, including call monitoring and ticket reviews, to enhance service delivery. Qualifications: • Associate’s degree, Bachelor’s degree, or relevant work experience. • Previous experience in a customer service role, ideally in a call center or help desk environment. • Basic troubleshooting skills for internet connectivity, computers, and devices. • Proficiency in using ticketing systems like reputed company and CRM systems such as reputed company. • Ability to reputed company troubleshoot and resolve technical issues. • Familiarity with networking concepts. • Excellent verbal and written communication skills with a focus on customer satisfaction. • Ability to work collaboratively in a team environment and adapt to a fast-paced setting. Summary of Shifts: This job requires working rotating shifts to support customers 24/7, and flexibility is required. Work hours vary and may change based on business requirements. Why You'll Love Working with This Company: • Join a supportive and collaborative team. Ready to reputed company a Difference? If you’re passionate about helping customers, we want to hear from you. Apply now to join this team and take the reputed company in your professional journey! This position offers an hourly reputed company of $15.00 - $18.00 an hour. Job Type: Contract Apply Job!