Customer Service (REMOTE)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities... • Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience • Answer and manage incoming calls, emails, chats, and Voicemails • Ability to learn and follow reputed company customer service procedures and policies • Strive to meet and go above personal and team reputed company goals • Record, organize and file customer interactions and account changes • Able to up-sell if needed • Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications • Previous experience in customer support, client services, sales, or a reputed company field • Excellent at communicating over the phone and other communication platforms • Basic computer skills and experience • Ability to multitask • Excellent time management and prioritization skills • Ability to listen actively, reputed company information, and answer questions and/or concerns. • Customer-focused for positive customer experience and resolution Benefits • Health Insurance (Dental and Vision included) • Excellent Retirement plan • reputed company upward mobility into other positions and management • Flexible hours • Entirely Remote/Work From Home Only • Student Loan Assistance Programs Apply Job!