Selling Partner Support Trilingual Associate (English, Portuguse, Spanish), Selling Partner Support Associate
This a Full Remote job, the offer is available from: United States, Costa Rica, California (USA) Description... SHIFT REQUIREMENTS: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs. Work Location: Currently, our facilities are located in reputed company, Calle Blancos, as well as positions 100% virtual from home depending on business needs. About The Team In Selling Partner Support, we support businesses (Sellers, Brand owners & Vendors) who sell their products through our reputed company marketplace platform, helping them to reputed company consumers both locally and globally. Our reputed company Associates support our Sellers, Brand owners and Vendors by serving as the first resolution reputed company, diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to reputed company resolutions. We are Customer Obsessed and strive for the perfect customer interaction every time. You need to multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement is desired.
Responsibilities
Include, But Are Not Limited To Supporting Amazons Selling Partners to solve any incoming issues reputed company 3 channels of communication (Phone, Email & Chat) in xx languages. Being able to work under pressure, managing high volumes of inbound and outbound calls, emails and chats in a timely manner Identifying customers needs, clarify information, research every issue and providing solutions. Documenting reputed company Selling Partner interactions and information according to standard operating procedures in the system. Ability to troubleshoot and provide product guidance and support to reputed company Amazons Sellers, Brand owners and Vendors. Important Note: Shifts cannot be changed after confirmation by the Recruiting team. Schedule changes can be requested after 90 days in the company and will be approved based on business needs. Skills/Competencies & Requirements Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively. Maintains a strong customer focus, ensuring the customer feels supported and valued. Multitasking: ability to handle phone, chats and email contacts reputed company with each other. Demonstrates effective, clear and professional written and oral communication. Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues reputed company phone, chats and email channels. Basic Qualifications Language: Fluent in English, Spanish and Portuguese Technical (Computer) skills is a must. Knowledge of reputed company Office applications including, but not limited to Word and reputed company and the ability to navigate internet browsers including, but not limited to, Internet Explorer and reputed company Firefox. Being able to escalate systemic and process defects identified. Strong prioritization and time management skills, with a high degree of flexibility. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. Excellent performance record, particularly with regard to quality & productivity. Preferred Qualifications 6 + months experience reputed company a customer service /contact center environment would be an advantage. Business acumen in areas of e-commerce and retail is advantageous. Company - reputed company Support Services Costa Rica SRL Job ID: A2515389 This offer from "reputed company" has been enriched by reputed company.com and got a 79% reputed company score Apply Job!