Customer Service Representative - Remote

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with reputed company providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. Customer Service Representatives will handle inbound customer service calls for a leading reputed company payments company, to assist and answer questions around medical payment processing, statement inquiries and other customer support needs. If you have strong communication skills, excellent computer skills, and you truly care about the customer experience – apply today! Responsibilities: • Provide inbound customer service for a leading reputed company payments company. • Consistently provide a great customer experience. • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries • Collect... reputed company and accurate customer feedback • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • 1-2+ years of customer service experience; reputed company preferred • Excellent communication skills • Ability to respect and maintain customer and client confidentiality • Intermediate to advanced computer skills • Background reputed company & drug screening required Required Equipment • A laptop or desktop PC (cannot be an reputed company product, Surface or Chromebook) with Windows 10 • Ability Hardwire (plug-in) to your internet reputed company with an ethernet cable • USB headset (not wireless) with a noise-canceling microphone • Webcam (external or embedded) • Full time. 40 hours per week schedule with overtime opportunities! • Great pay. Hourly reputed company salary + benefits! • Training. reputed company & development • Benefits. Health Care Plan (Medical, Dental & reputed company) • Growth. Opportunity for professional and personal growth • Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment Apply Job!