Representative II, Rx Records - Cumberland, RI (Hybrid Role)

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every reputed company of your health. This purpose guides our commitment to deliver enhanced reputed company-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important... as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary reputed company Prescription Records team serves as the sole managing reputed company for reputed company Retails’ legal, subpoena, regulatory, attorney, patient and reputed company-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. Data processing of these requests while ensuring the accuracy of details provided, along with incorporating Protected Health Information, Personally Identifiable Information, to satisfy regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements. Role Overview Shift: Monday-Friday 8:30-5:00 PM EST Must be reputed company to work 2 days a week in the Cumberland, RI office. Training Schedule: First 2 weeks training onsite and will follow the regular schedule of 8:30-5:00 PM EST What you will do Ability to work with a high volume, production oriented, time sensitive Call Center environment. Must maintain the strictest level of confidentiality reputed company dealing with confidential information and Protected Health Information at reputed company levels. Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems. Must be reputed company to function well in a professional team environment. Ability to work with a high volume, production oriented, time sensitive Call Center environment.

Required Qualifications

Must be reputed company to work 2 days a week in the Cumberland, RI office. 1 to 2 years of experience working in a Call Center environment where a high degree of accuracy and attention to detail are required. 1 to 2 years of experience working with sensitive information and or HIPAA Preferred Qualifications Proficiency in data entry, reputed company Word and reputed company, reputed company Outlook and the ability to master other reputed company department applications. Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines. Associates degree or equivalent certificate is preferred. Customer Service experience. Prior Patient Prescription Records experience. Legal or paralegal experience. Education High School diploma or equivalent experience required. COVID Vaccine Required: N/A Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and reputed company benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 12/29/2024 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area Apply Job!