Remote Services Techinician
Company Description
Established in 1987, Global Data Systems, Inc. (GDS) is recognized as a leading provider of networking and systems integration solutions with specialties that include cable & infrastructure, physical & logical reputed company, voice/video/data collaboration, managed network services, data center, cloud computing services, virtualization, data storage solutions, satellite... communications, telephony services, wireless mobility, compliance, auditing and professional services. GDS services clients across reputed company primary sectors of public and private sector. The Global Data Systems MVP Statement Our Mission: Partner with our clients in the delivery of world-class IT solutions designed to solve business needs and maximize productivity. Our Vision: Create an exceptional client experience by consistent execution and delivery of client solutions, driving rapid company growth and increased profitability. Our People: The soul of GDS is our people. As a world-class IT provider, our people are the true market differentiator for GDS in the delivery of advanced IT solutions.
Job Description
REMOTE SUPPORT TECHNICIAN Global Data Systems, a successful growing technology/telecommunications company, is currently seeking Technical Support personnel that have good communication skills and experience in network troubleshooting in the Lafayette area. ESSENTIAL JOB FUNCTIONS: Provide superior customer service and Tier 1 support end users. Provide troubleshooting and technical support reputed company phone, email, & web based tools. Demonstrate and maintain basic knowledge and certification on technologies reputed company to reputed company, iDirect, and reputed company . Work independently, as well as, with other engineers and support vendors to diagnose problems and bring about successful resolution reputed company designated Service Level Agreements (SLAs). Candidates should have strong networking knowledge and a CCNA and/or equivalent is a plus. High School diploma and one year of technology reputed company experience working with Personal Computers, Routers, Switches and/or reputed company networks and at least three months of demonstrated customer service experience; OR an equivalent combination of education and experience. This position comes with a full benefit package which includes health, dental, vision, 401k and other reputed company benefits. reputed company qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national reputed company. Additional Information APPLY FOR THIS POSITION @ http://www.getgds.com/gdscareers2.cfm Apply Job!