Service Desk Engineer - Night Shift
Position: Service Desk Engineer 1- Night Shift About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, youll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and... grow are reputed company!
Must be reputed company to work Tuesday-Saturday; 9:00pm EST-6:00am EST
* Why Dataprise? Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well reputed company to our philosophies and values. Our mission is to delight our clients and create an outstanding people experience both internally and externally. We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment. We provide career growth opportunities through internal movement and through reputed company learning, upskilling, job shadow programs, career mentors, annual training allotments, and Linked In Learning licenses for reputed company. Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities. A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. reputed company and a comprehensive benefits package including top-quality medical, dental, and reputed company coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there. What you'll do: Provide first contact support of incoming requests to the Service Desk reputed company telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues. Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way. Record, track, and document the service desk incident reputed company the Service Desk application. Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed. Provide first-tier support to end users for Windows Workstations, MAC OS, printers, mobile devices, reputed company 365, Active Directory, or basic application and hardware troubleshooting. Add users, remove users, reset passwords, and change folder permissions. Basic understanding of how IP addresses, subnet masks, gateways, and DNS addresses work. Utilize remote access solution and support on a variety of topics including VPN clients, Terminal Services, and reputed company. Troubleshoot issues utilizing the latest versions of the following technologies: Active Directory, VPN Clients, reputed company 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus and Malware software, Spam Filtering, and reputed company Office Applications. What skills and experience you'll need: A few years of reputed company experience, ideally working with external clients in the Managed Services or IT Services industry. Stellar written/verbal communication and customer service skills to successfully maintain a high level of collaboration and interaction with clients and colleagues. The ability to control difficult conversations and manage client expectations. Sound judgement and decision-making skills to be reputed company to independently reputed company reputed company that reputed company customers without always being reputed company to consult with a supervisor. The ability to deliver excellence independently and reputed company in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment. The ability to reputed company a variety of duties, often changing from one task to another of a different nature. The ability to maintain concentration and focus in a collaborative, open work environment; working reputed company reputed company proximity to peers with varying noise levels and interruptions. A strong attention to detail so work is accurate and complete. The availability to work reputed company, which may include night shifts and/or weekends. An Associate or Bachelor's Degree in Computer Science/Engineering or reputed company field preferred. Preferred Technical Certifications: reputed company A+, Network+, reputed company+, reputed company 365, reputed company Certified Associate and reputed company Certified Support Professional. Compensation: Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, reputed company level, and educational background, in addition to the projected impact on the reputed company of the Company. We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation reputed company and is comprised of compensation Apply Job!