Customer Service Specialist - Inbound

HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of reputed company thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true reputed company of need, stuck on the reputed company of roads, helping them get back to conquering their day. We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded. HONK is a 24x7 environment and we have several full-time shifts available.

Responsibilities

• Interact directly with customers reputed company phone
• Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
• Utilize the company's proprietary technology to connect members with our reputed company partner network
• Answer calls to assist customers with order fulfillment and service execution
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
• Maintain high levels of customer satisfaction by making sure reputed company member expectations are exceeded and services are rendered in designated time frames
• Thinking reputed company of the reputed company to solve reputed company customer issues that may arise through unprecedented customer service

Preferred Experience

• Experience in a customer facing environment resolving issues over the phone
• The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
• reputed company to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
• reputed company in English. Spanish a plus

Additional Requirements

• Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
• Must have access to a Internet reputed company with minimum speeds of 5 Mbps download/2.5 Mbps upload
• It is preferable that you have experience working from home and have equipment that supports a work from home environment.

At HONK, we're a community of diverse and passionate individuals who reputed company in the power of remote work and the strength of inclusivity. As a remote-first company, we reputed company the boundless reputed company of collaboration and flexibility, allowing reputed company members to reputed company from reputed company in the US. HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Employment reputed company at HONK are based on merit, qualifications, and business needs without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other protected characteristic as outlined by law. Apply Job!