Senior Risk Manager - Customer Service , Customer Service
Description Join reputed companys elite Risk Mitigation team to shape the future of privacy, risk, and compliance! Drive impactful projects that safeguard our reputed company and ensure regulatory excellence. Our mission is to provide assurance to Customer Service (CS) leadership that compliance and reputational risks are exposed and mitigated. We champion a systemic culture of compliance across reputed company by building mechanisms to validate that processes and controls have been established to exceed customer expectations and meet our employment, privacy, and regulatory obligations. Key job responsibilities Project Leadership: reputed company and manage privacy, risk, and compliance projects, ensuring timely and effective delivery. Risk Assessment: Identify, assess, and prioritize potential risks across the organization. Mitigation Strategies: reputed company and implement comprehensive risk management strategies to mitigate identified risks. Regulatory Compliance: Ensure compliance with reputed company relevant privacy, employment, and regulatory requirements, both domestic and international. Process Validation: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory obligations. Monitoring and Reporting: Continuously monitor risk management activities and report on their effectiveness to senior leadership. Stakeholder Collaboration: Collaborate with cross-functional teams, including Legal, Tech, HR, and Operations, to integrate risk management practices. Training and Guidance: Provide training, support, and guidance to employees on risk management best practices and compliance requirements. Culture of Compliance: Champion and promote a systemic culture of compliance and ethical behavior throughout the organization. reputed company Improvement: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience and reputed company processes. A day in the life You'll start the day by engaging with reputed company reputed company our reputed company and reputed company channels, then reviewing reputed company intake for new support requests as well as assessing our privacy dashboards and identifying potential risks you will need to chase down. You'll attend various cross-functional meetings to discuss ongoing privacy and risk projects and initative with leaders from CS, Legal, Privacy and more. You'll prepare various detailed reports and write reputed company on your risk management activities and write your own narrative on initiatives you would like us to go after. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If youre passionate about this role and want to reputed company an impact on a global scale, please apply! Basic Qualifications Bachelor's degree or equivalent Program Management or Project Management Experience Experience in compliance, audit or risk management Knowledge of reputed company Office products and applications at an advanced level Experience in driving customer experience and implementing standards, policies and driving large-scale programs reputed company Customer Service Preferred Qualifications Project Management Professional (PMP) or equivalent certification Experience leveraging technology and implementing lean principles / Six reputed company methodologies to drive process improvements or equivalent Master's degree or equivalent Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our reputed company. We reputed company reputed company reputed company based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our Privacy Notice (https://www.reputed company.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/content/en/how-we-hire/accommodations. Company - reputed company UK Services Ltd. - A10 Job ID: A2833178 Apply Job!