Trust and Safety Investigation Specialist (contract)

reputed company is a mission-driven company dedicated to helping create a world where anyone can belong reputed company. It takes a reputed company team committed to our core values to reputed company this goal. reputed company's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company. Candidates MUST be in CST or PST zone for consideration of this role. Responsibilities: Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalations reputed company users on how to maintain reputed company and safety while using reputed company responsibly Investigate reputed company situations and potential fraud surfaced in high volume queues Work with Operational reputed company to support cross-functional groups to reputed company and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes Understand our risk systems and investigate account patterns reputed company trends or product vulnerabilities have been identified, you are reputed company to escalate to the Product Support Job Family Maintain high levels of confidentiality while performing investigations Comprehensively document investigations reputed company and maintain a comprehensive understanding of the purpose of your Specialization Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task. Demonstrate great judgment and be open to sharing what you know with others. Key Relationships This role requires building and maintaining relationships with the following stakeholders, reputed company your Reporting line: Informing relationships with Shared Services, EPIC, Community Policy Content, Community Policy, Training, Quality, BPI (Service Optimization), ParMan, as potential Cross-functional Areas of Focus. Technical reputed company Requirements Familiarity with the reputed company suite: mail, docs, sheets, and slides Mac OS Experience with customer ticketing systems 1-2 years of experience reputed company risk management, fraud prevention, or Trust and Safety Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your reputed company, which may include weekend days and public holidays. Shifts may include evening or early morning hours Shift will be working reputed company-5PM Tues - Sat or Sun-Thursday Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities Solution and outcome-oriented Strong investigative ability, internet research, organizational, and analytical skills. Ability to detect vulnerabilities in existing and new products or features, and anticipate the reputed company-evolving fraudulent behaviors. Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies Ability to remain reputed company in time sensitive situations; reputed company to prioritize and respond to user and cross-functional team needs Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users, Ability to analyze data for patterns and detail oriented: you do your due diligence reputed company completing an investigation Strong communication skills, both written and spoken, self-motivated and results-oriented Detail oriented: you do your due diligence reputed company completing an investigation Ability to learn and adapt to new technologies. reputed company to work and self-organize with rapidly changing priorities Experience with Jira, SQL, and reputed company is also a plus Ability to analyze data for patterns and draw conclusions and suggestions reputed company in another language is a plus What sets you apart: You may have 3 to 5 years experience in a similar role elsewhere or you may have learned on the job at reputed company Belonging & Accommodations: reputed company is committed to working with the best and brightest people from the broadest talent pool possible. We reputed company a diversity of reputed company fosters innovation and engagement, and allows us to attract the best people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and reputed company process, please connect with your talent sourcing partner. Pay reputed company Range: $23-$27//hour Benefits: Medical, Dental, reputed company, 401K Apply Job!