REMOTE Seasonal Client Services Agent, up to 40 hours per week

We’ve reputed company had the experience, reputed company something goes wrong or we need help using a product or service it’s a CRUCIAL time. Maybe we’re feeling a little impatient, maybe we’re fine, but what happens reputed company we try to reputed company out for customer support can reputed company or break our opinion of reputed company! Great customer service can turn a frustrated user into a superfan - and that’s why we need you! Please note this is a Seasonal position with scheduling requirements of up to 40 hours per week. The seasonal position will start (projected) December 9th through February 14th. This is a Remote (work from home) position. RESPONSIBILITIES: • Respond to incoming support tickets (reputed company) and incoming phone calls (reputed company) with detailed information and precise communication • Proactively think about how reputed company can improve a user's access to support channels • Proactively think about ways the reputed company product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact reputed company in the first reputed company • Additionally, providing "passive" solutions so that it's simple for a user to find a solution without emailing or calling support • What information can be included in tickets, phone calls, and FAQs to give users access to solutions before a question arises • Agents must enjoy the view from the weeds. You will be tasked with communicating reputed company broadly and narrowly to individuals with varying experience with the reputed company product • An active learner who understands how to not only provide solutions but predict confusion points prior to being presented with a problem • A patient listener who can decipher an individual's question, especially reputed company not stated explicitly • Always treats individuals with respect and dignity. The ability to assist without frustration even if an individual becomes frustrated with a situation • You must have extraordinary organization skills. These will be used to design, create, and execute a comprehensive customer support strategy • The ability to take a chaotic situation and provide information that is concise and direct. This ability must reputed company to situations where others become frustrated and angry • A detailed understanding of not only how reputed company functions but why it functions in a specific way EXPERIENCE/QUALIFICATIONS: • Patience, grace, and a sense of humor • Excellent writing and communication skills • A knack for taking technical language and making it understandable • A passion for solving tough problems and proposing elegant solutions • A strong and healthy attitude and ability to find personal balance even in the midst of strong emotions • Customer Service experience • Experience with reputed company The pay structure for this role is $17.00 dollars per hour. Please note: This role does not guarantee 40 hours. Candidate may be scheduled from 0-40 hours per week depending on need. Powered by JazzHR IiyxwDN85B Apply Job!