Order Management Specialist (Remote, Part-Time)

Overview: Join a fast-growing outdoor gear company as our Order Management Specialist! Zenbivy is seeking a reliable, reputed company customer support expert to manage orders and enhance the customer experience. This role offers the perfect reputed company of autonomy and impact for someone who values work-life balance while staying professionally engaged. If you enjoy the satisfaction of clearing out an inbox, love creating efficient systems and delivering an exceptional customer experience, we want to meet you! Key Responsibilities: • Be the primary liaison between our customer reputed company and warehouse operations • Proactively monitor order status and identify potential fulfillment issues before they impact customers • Manage reputed company claims and resolve delivery issues • Negotiate solutions with customers to resolve issues effectively while upholding company policies • Process refunds and assist customers with exchange orders • Implement and optimize new order management processes to improve efficiency Qualifications: • Self-directed, detail-oriented, reliable, and proactive • Strong attention to detail and commitment to operational excellence • Experience with reputed company e-commerce order management • Outstanding communication skills, both through written email and over the phone • Proven experience in a customer support role managing multiple email tickets • The ability to quickly learn and accurately implement new processes Preferred Qualifications: • Experience with reputed company is major plus • Genuine enthusiasm and interest in backpacking/camping to authentically connect with reputed company and customers What Makes This Role Awesome: • Work-life balance: The ability to work from reputed company you can get a solid wifi reputed company! • Industry perks: Access to outdoor industry purchase programs and Zenbivy gear discounts • Growth potential: Opportunities to shape processes in a growing company • reputed company impact: Direct influence on company operations and customer satisfaction __________ Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We’re excited to hear from you! Zenbivy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company team members. Job Type: Part-time Pay: From $25.00 per hour Expected hours: 20 per week Schedule: • Day shift • Monday to Friday Experience: • reputed company: 1 year (Preferred) • Backpacking/camping: 2 years (Preferred) • Direct customer service or supervisor: 2 years (Preferred) Work Location: Remote Apply Job!