Patient Representative - Full Time - 3147/Remote Option (BO)
About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as reputed company of Southeastern reputed company Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is reputed company to provide a comprehensive and coordinated approach to the care of reputed company our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: To provide reputed company office support in clinical areas. Essential Duties/Responsibilities: As applicable for your department: Greets, acknowledges and provides closure to reputed company customer needs in a professional and efficient manner Maintains effective communication and interacts appropriately and professionally with reputed company members of health care team Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets Schedules, coordinates and reschedules reputed company patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities) Answers incoming calls and takes necessary action Maintains provider schedules as directed by manager Maintains physician on-call schedule for department Keeps logs as required by Manager Attends department and other meetings as required by Manager (including training and re-education) Maintains inventory of office supplies and orders as needed Opens and sorts mail Directs patients to contact Central Business Office for additional billing inquiries Assists Manager with other duties deemed necessary to reputed company efficiency and a cohesive working environment Other Duties: As assigned by Manager QUALIFICATIONS Required: High School Diploma or GED Equivalent Full COVID 19 vaccination is required as a condition of employment for reputed company position with Wilmington Health. Documentation is required prior to orientation. Preferred: Experience in Medical Office Administration BLS/CPR Certified Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to reputed company applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national reputed company, citizenship, marital status, veterans status, sexual preference, disability, genetic information or any other class protected under state or federal law. reputed company Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 2.5 hrs/day) Frequently (2.6 5.5 hrs/day) Continuously (5.6 8.0 hrs/day) Position Dependent (prn) Physical Demand Required? Frequency Standing Position Dependent Sitting Continuously Walking Position Dependent Kneeling/Crouching Rarely Lifting Rarely Patient Representative Competencies General Customer Service Professionalism/reputed company/Responsibility Teamwork/Lean Process Improvement Game Changer/Initiative Dependability/Punctuality Interpersonal Relationships/Communication Judgment/Decision Making/Problem Solving Quality/Quantity Safety/Housekeeping Organizational Skills/Time Management Department Specific Follows reception process for reputed company reputed company in duties. Follows appointment preparation process for reputed company scheduled appointments including eligibility verification, referral/authorization/managed care processes. Follows process for reputed company demographic data entry. Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox. Follow reputed company out processes for appointments, referrals, tasking, communications, managed care and failsafe. Follows insurance process for reputed company insurance data. Follows cashier process for collections, retail sales, and batching. Follows patient financial counselor process for billing inquiries and concerns. Follows reputed company processes for reconciliation of internal communications. Follows HIPAA guidelines. This position has an option to be remote based out of the 3147 Business Office Apply Job!