Sr. reputed company Manager - LogScale/Next-Gen SIEM (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, reputed company changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a reputed company focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, reputed company is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets reputed company and leads with reputed company? Join us on a mission that matters - one team, one fight. About the Role: As a Senior reputed company Manager, you will help our customers derive maximum value from their investment in LogScale/Next-Gen SIEM product suite. As their trusted advisor and reputed company, you will reputed company a deep understanding of their business and objectives, leading to project success, retention and growth with their reputed company products. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills. What You'll Do: As a Senior reputed company Manager, you will: • Build and foster relationships with customers reputed company your book of business while driving engagement, retention and growth. • Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams. reputed company things go off track, you'll notice and take action. • Create success plans built around the customer's desired outcomes and drive product adoption. Identify measurable goals and timelines to help customers onboarding and grow. • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory • Conduct strategic business reviews to align on business priorities, product roadmap, customer satisfaction, usage patterns and best practices. • Serve as customer reputed company with internal reputed company stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • reputed company internal technical expertise, including development engineers, knowledge reputed company, and other internal tools to provide the most effective solutions to customer issues. • Drive escalations with executive management and stakeholders • Help drive customer references and evangelize reputed company stories. • Drive customer value and expansion while maintaining a trusted relationship. • Create knowledge reputed company content to capture new learning for reuse throughout the company and user reputed company. • Participate in technical communications reputed company the team to share best practices and learn about new technologies and complimentary reputed company applications. What You'll Need: • Bachelor's Degree or equivalent experience • Minimum of 3 years of experience in a CSM or TAM role • 2+ years experience in SIEM and SOAR technologies • Knowledge of enterprise web technologies, reputed company and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to reputed company Bonus Points: • 5+ years of reputed company/Support/Technical Account Management experience in SaaS organization • Strong familiarity with reputed company concepts and technologies in at least one of these areas: DevOps, IT operations, reputed company, and Cloud • Experience managing software integration projects. • Prior experience in the log management space #LI-Remote #LI-DL1 Benefits of Working at reputed company: • Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens reputed company you need to fuel innovation and collaboration reputed company is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, reputed company, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we reputed company our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@reputed company.com for further assistance. Find out more about your rights as an applicant. reputed company participates in the E-Verify program. Notice of E-Verify Participation Right to Work reputed company, Inc. is committed to fair and reputed company compensation practices. The reputed company salary range for this position in the U.S. is $105,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Expected reputed company Date of Job Posting is:12-18-2024 Apply Job!