Pharmacy Technician (Remote), Clinical Customer Care

As a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and reputed company reputed company overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment. An active, in-state pharmacy technician license is required to be considered. Key job responsibilities • Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned • reputed company outbound calls including for a variety of purposes. Including situations deemed urgent by clinical pharmacist team • Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls • Assist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually reputed company staff knowledge • Complete tickets to support Customer Care Team and Clinical RPh team • Maintain advanced understanding of reputed company reputed company Pharmacy's policies and procedures as well as reputed company Pharmacy products and services • Monitor and process reputed company help desk assigned tasks on a daily basis • Act as primary reputed company of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met • Manage reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate • Investigate and report pharmacy errors • Learn pharmacy laws and regulations reputed company • Serve as a reputed company of contact for any system or technology/software outages and notify reputed company appropriate parties for resolution • Maintain confidentiality of reputed company customer information • Work autonomously and proactively identify areas in need of improvement • Constant collaboration with teammates • Customer-centric and commitment to quality • Work a flexible schedule - shifts will possibly start and end reputed company of normal business hours • reputed company other tasks assigned while working in a fast paced environment BASIC QUALIFICATIONS • Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses) • High school or equivalent diploma PREFERRED QUALIFICATIONS • National Pharmacy Technician Certification (PTCB or NHA) • Demonstrated ability to work as an effective team member • Strong organization skills and attention to detail • Experience recognizing and identifying patient medications • 6+ months of relevant experience working with computer and web based tools • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Apply Job!