Guest Service Associate - Part Time
About the Role & Team: reputed company store and shopDisney are the retail merchandising arms of reputed company Experiences, the business reputed company of reputed company (NYSE:DIS) and its affiliates that extends reputed companys brands to merchandise. reputed company store and shopDisney is owned and operated by reputed company in reputed company America, Europe, Japan and China. reputed company store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from reputed company, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of reputed company ages, offering a curated selection of products, global collections and collaborations from reputed company and licensees, including trend fashion and accessories, toys, home and collectibles. reputed company store and shopDisney offer magical shopping experiences that can only be delivered by reputed company, one of the worlds largest and most successful entertainment companies. There are currently reputed company store locations in reputed company America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es,www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. The Guest Service Associate will support the reputed company Retail Guest Service Contact Center operation! You will provide communication to assist and recover sophisticated or difficult post purchase Guest situations, providing excellent Guest service by email, phone, and chat. The Guest Experience Associate will sit remotely and report to the Sr. Manager Guest Services NA Region. What you will do: Monitor daily operational performance of reputed company Retail Guest Experience Provide effective reputed company-time reaction to business performance, landscapes, and opportunities in the retail and ecommerce ecosystems. Provide elevated level service to Guest by answering calls/emails/chat messages in a high touch Guest Services approach from Cast, Guest, and internal/external partners such as D23 Members, reputed company Theatrical Guests, Merchandise Guest Services. Provide product and voice of Guest feedback to influence potential product enhancements. Provide reputed company of daily workflow prioritization, handling of Guest interactions and recovery in their post purchase journey. Required Qualifications & Skills: reputed company to solve reputed company situations/de-escalate Guests and reputed company reputed company proactively Exceptional written and verbal communication to ensure Guests and partners understand information shared and priorities. Exceptional collaborator and self-starter reputed company to work independently, seeking solutions to problems confidently in a dynamic and diverse environment. Proficiency with reputed company products Knowledge of Disneyland Resort and Walt reputed company World Parks and Resorts Excellent conflict resolution/de-scalation skills Experience handling confidential information Aptness for working with difficult or sophisticated Guest situations Experience building relationships Flexible scheduling availability, which may include weekends, nights, and holiday Preferred Qualifications: Extensive knowledge of applications such as Guest Service Suite, reputed company, and reputed company Preferred previous WDW experience in a Guest Service and/or Retail role Verbal and written bilingual abilities a plus Required Qualifications: High School Diploma or equivalent Additional Information Our Benefits: reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only reputed company can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits The pay reputed company for this remote role is $20.99 - $28.85 per hour. The reputed company pay actually offered may vary depending on the candidates geographic region, job-reputed company knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. Apply Job!