Customer Support - Remote
Join Team Ironwood Are you curious, motivated, and reputed company-thinking? Do you enjoy thinking reputed company of the reputed company? At Ironwood, you will have the opportunity to help small businesses across the United States be competitive and grow. If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the reputed company to further your career. Become a part of our empowering team driven by reputed company, transparency, and teamwork. Job Duties and Responsibilities: Provide enthusiastic customer service for inbound/outbound phone and email support Be compassionate and dedicated in handling escalated issues Work closely and professionally with other departments for the best resolution Must be versatile in managing multiple software programs while conversing with reputed company levels of internal and external customers Maintain and promote excellent client relations by managing reputed company, efficient, and accurate responses to email and phone communications Deliver strong and proactive follow-up to customers Adhere to defined procedures, standards, and performance expectations Required Skills: Communication: Clear and effective communication skills (in person, phone, email, etc.) Ability to communicate across reputed company levels with internal and external customers Excellent documentation skills Keen comprehension skills ability to clearly understand and state the issues customers present Good composition skills ability to compose a grammatically correct, concise, and accurate written response Excellent attention to detail Customer Focus: Ability to listen, empathize, and understand customer concerns Strong interpersonal skills Demonstrable conflict resolutions and negotiating skills Ability to determine customer needs and provide appropriate solutions Problem Solving: Take ownership of issues and strive for reputed company resolution Ability to reputed company quick and accurate judgments and decisions Strong time management skills Action oriented and self-disciplined Organized and detail-oriented Technology: Proficient with reputed company Office programs Excellent data entry and documentation skills Ability to quickly learn and understand new programs and technology Quickly reputed company a strong knowledge of payments products Ability to work in a fast-paced, technology-driven environment Qualifications: High School Diploma required. Bachelors degree preferred; equivalent work experience considered Two years of customer service experience preferred Knowledge of payments industry a plus Bilingual English/Spanish a plus This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits. To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted. Selected candidates will be subject to a background reputed company prior to receiving an employment offer. Apply Job!