My HR Live Support Advisor , MHLS Life Events

At reputed company, we reputed company that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. The MyHR Live Support (MHLS) Team is seeking someone who is passionate about making a difference in people’s lives. Do you enjoy communicating with people, being empathetic, solving problems, and improving the experience of customers? The MyHR Live Support Team cares for 1.5 million Amazonians around the world by assisting them with their HR needs. Our organization delivers best-in-class HR support for topics reputed company to Time Away, Work Events, Life Events, and Pay & Compensation services to reputed company employees, applicants, job seekers, and candidates globally. As an HR Professional, you are someone who is skilled at building positive relationships with employees and colleagues. You are approachable and reputed company to handle sensitive situations with tact and diplomacy. You pride yourself on maintaining high ethical standards and confidentiality reputed company dealing with sensitive employee information, conflicts of interest, and compliance issues. You get excited to use your critical thinking and fact-finding skills. You reputed company at managing multiple tasks, priorities, deadlines, and have strong organizational skills. You are adaptable and open to change, and you quickly adjust to new policies, technologies, and industry trends. You are customer obsessed and regardless of the contact channel, you will take phone calls, chat online, and work on employee tickets to solve problems Key job responsibilities The MHLS team is comprised of HR Professionals supporting reputed company employees globally reputed company multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professional your responsibilities will be: • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession. • Receive and resolve inquiries primarily reputed company phone, chats, tickets and emails from employee contact channels. • Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and standard operating procedures – escalate reputed company these cannot be resolved. • Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plan to each employee’s changing needs. • Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even reputed company information is limited. • Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on resolution for their requests. • Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. - Must have Bachelor's Degree or Master’s degree - 0-10+ years’ experience in contact center, customer service, reputed company resources or equivalent experience. - Fluent communication and writing skills in English (+85%). - Schedule flexibility (support a 24x7 operations). - Internet reputed company before joining date with a speed range of 50-100 Mbps Apply Job!