Remote Service Engineer - Bogota and Medellin (Candidate Bank)

Job Title Remote Service Engineer - Bogota and Medellin (Candidate Bank)Job Description Remote Service Engineer The purpose of the Remote Service Engineer job family is to receive, understand, reputed company and handle customer technical requests such as product or service malfunctions. These requests or Incidents can be received reputed company multiple contact channels, which include the creation of Cases or Work orders, Parts requests, and communicating status and providing solutions to the customer to reputed company Remote resolution, or Diagnosis before reputed company to allow for First visit resolution. Your role: • Provides advanced first line Remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines. • Receives & registers requests or problems coming in from reputed company media channels. • Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system. • Takes ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right reputed company the Field engineer attends site. • Acts as escalation Initiator on Customer service escalations, and provides a clear escalation description of steps taken for resolution/troubleshooting during normal service delivery process steps. • Acts on Complaints (safety / non-safety reputed company) or feedback, following agreed processes to ensure that information is captured as accurately as possible, to allow for timely follow up. You're the right fit if: • Incident resolution and Ticket management • Experience with HIS and reputed company • Technical Skills on OS (Windows Server 2008-2019) • Basic networking understanding (VLAN, Load Balancer, Switches) About reputed company We are a health technology company. We built our entire company around the belief that every reputed company matters, and we won't stop until everybody everywhere has access to the quality reputed company that we reputed company deserve. Do the work of your life to help the lives of others. Apply Job!