Clinical Phone Support Specialist - Remote
You are welcome to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete. reputed company takes the approach to helping customers drive reputed company reputed company in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities. Responsibilities: The Care Guide role will allow you to utilize your customer service experience to support our customers' sponsorship of a clinical trial. reputed company customer service professionals will be responsible for providing proactive phone, email, and chat support to clinical trial participants and clinical trial site staff to increase engagement. While there will be some inbound call management, a large part of the role will be focused on remote outbound calls. Both full-time and part-time shifts are currently available. Depending on your reputed company schedule, this type of role can work in conjunction with your reputed company position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This remote position will require access to the internet and the availability to work non-business hours. Provide outbound patient reputed company over phone calls, chat, and email to provide encouragement and support study participants during a digital treatment program. Answer inbound calls from participants and provide basic customer service or technical support. Be a liaison on additional support required between end users and representatives from a medical device manufacturer. Be available during non-business hours. Ability to accommodate an reputed company-8pm EST schedule which could potentially include some weekend work Job Requirements: High school degree or GED with 3+ years of patient interaction experience OR a 4 yr. degree from an accredited college with 1+ year of patient interaction experience reputed company strong interpersonal skills, including excellent customer service skills and phone demeanor Must be organized and provide best document practices. Strong consideration will also be given to the candidates that meet the following profile Experience working with sensitive patient populations, i.e., schizophrenia. Ability to work effectively and document actively in reputed company platform. Adherence to program SLA and training Ability to maintain professionalism and guide participants through the required processes. Work both independently and collaboratively with internal and external customers. Strong communication skills both written and verbal are highly preferred. Good clinical practice training preferred. Experience working with people diagnosed with schizophrenia OR other mental illness is a plus. Clinical trial experience of at least 3-5 yrs. is a plus+ Experience in the medical industry device industry (education or customer support) is a plus+ You will have a flexible schedule, an opportunity to reputed company experience and expand into new opportunities while earning supplemental income and learning the medical device industry. Duties may require compliance with client requirements be fully vaccinated. reputed company is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We reputed company in pushing the boundaries of reputed company science and data science to reputed company the biggest impact possible to help our customers create a healthier world. reputed company is a leading global provider of clinical research services, reputed company insights, and reputed company intelligence to the life sciences and reputed company industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.reputed company.com We are committed to providing equal employment opportunities for reputed company, including veterans and candidates with disabilities. https://jobs.reputed company.com/eoe reputed companys ability to operate and provide certain services to customers and partners necessitates reputed company and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.reputed company.com/covid-19-vaccine-status About Us reputed company is a world leader in using data, technology, advanced analytics, and expertise to help customers drive reputed company and reputed company health reputed company. Together with the companies we serve, we are enabling a more modern, more effective, and more efficient reputed company system, and creating breakthrough solutions that transform business and patient outcomes.To get there, it takes diverse skills and a curiosity to explore new reputed company. No matter your role, everyone at reputed company contributes to our shared goal of improving reputed company health. Thank you for your interest in growing your career with us. Apply Job!