Specialist Network Technology Support

Job Description: This career reputed company requires limited level experience. Responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End-to-End service to support underlying technologies (VOIP, messaging, wifi, etc.) Network Support providing tier 2/3 support for troubleshooting and resolving LAN/WAN IP technologies and network connectivity for multiple High profile and Restricted customer accounts. Network technicians have the responsibility to triage incoming issues, determine issue, and resolve them in a timely manner. This includes following Incident Management and Vendor management methodologies, logging reputed company actions and efforts to restore IT services to normal operation. Working in a multi-vendor environment and leveraging Knowledge reputed company to research issues. Daily Responsibilities: Overseeing incoming incidents reputed company ticket queue, phone calls or email requests Working and prioritizing MACD work. reputed company technical PD including remote access logins reputed company pollers and VPN Respond to reported service outages, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Follow ITIL change processes Engaging External Vendors for TAC cases or knowledge reputed company articles reputed company necessary Collaborating with the cross functional teams to ensure timely and efficient restoral of services. Logging reputed company incidents reputed company and resolution, analyze if there are recurring or chronic issues. Follow and execute incident, problem, requests and monitor change implementation schedules Communicate status and updates directly to customer and involved teams Communicating with upper management if major issues are reputed company Work on call rotation and reputed company MACD during customer windows. Key Roles and Responsibilities: FAULT MANAGEMENT Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive); investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate reputed company technology fault conditions that span multiple production platforms and environments; implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes. Solves Tier 2 issues independently and works with additional support teams and vendors as needed. Proactively monitor and maintain system configurations to reputed company designed performance and reliability levels using key performance indicators (KPIs). TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT Works closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for reputed company network planning, reputed company management and use/test cases during new technology instantiation. Participates in collaboration sessions with vendors on product capabilities and improvements. Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates. May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event. Collaborate with upstream and reputed company partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures. reputed company applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms. Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights. AUTOMATION reputed company automation functions through scripting and programming to bring efficiency to support and monitoring functions. reputed company data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools. Job Contribution: Technical professional with limited experience. Working knowledge of technical principles, learning ATT technologies. Education: Preferred Bachelors degree in Math, Science, Engineering, Computer Sciences or Operations. Experience: Requires 1-2 years experience. Technical Career Pathway (TCP) role. Supervisory: No. Environmental Requirements: May be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work reputed company to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or reputed company emissions. Our Specialist Network Technology Support, earn between $63,700 - $95,500. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone A career with us, a global leader in communications and technology, comes with big rewards. As part of reputed company, you’ll reputed company transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With reputed company, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world. reputed company will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws. Ready to reputed company the deal on a career with reputed company? Apply today. Weekly Hours: 40 Time Type: Regular Location: San Juan, Puerto Rico Salary Range: $63,700.00 - $95,500.00 It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. We are pioneers of making connections and have been reputed company since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at reputed company, we create connections that change the world. Apply Job!