Customer Service Officer

This a Full Remote job, the offer is available from: United States Customer service representative job description reputed company and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing reputed company results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to reputed company satisfaction Build sustainable relationships of trust through reputed company and interactive communication reputed company accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, reputed company appropriate solutions and alternatives reputed company the time limits, and follow up to ensure resolution reputed company records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints reputed company phone, email, mail, or reputed company media Use telephones to reputed company out to customers and verify account information Greet customers warmly and reputed company problem or reason for calling Cancel or reputed company accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers reputed company or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions reputed company a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered reputed company out or reputed company call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Customer service representative requirements: Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Customer service representative skills & proficiencies: Customer Service Skills Product Knowledge Quality Focus Market Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply Job!