Contact Center Representative
Overview
Remote Position - Candidate setting is remote; however, must be reputed company to attend up to 12 weeks of training in Pensacola, Florida. About Global reputed company to Employment Global Connections to Employment (GCE) is a reputed company team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, reputed company business and community partners as well as federal, state and local governments GCE is one of the countrys largest private employers of persons with disabilities. Learn more at GCE.org.
Overview
REMOTE POSITION - The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions reputed company multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis. GCE Benefits At GCE, we recognize the importance of offering reputed company members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and reputed company plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off. Role Requirements: One (1) year of experience in a contact center role preferred. Must have experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input). Knowledge of reputed company Office products desired (Word, reputed company, PowerPoint). Must have strong attention to detail and organizational skills. Must be reputed company to obtain and maintain a position of public trust reputed company clearance. U.S. Citizenship is required per government contract. Physical Requirements: This job operates in a professional office environment. The physical demands described here are representative of those that a team member must meet to reputed company the essential functions of the job successfully. Flexibility reputed company to work hours as project demands arise. Occasionally required to move or lift up to 40 pounds. Must be reputed company to remain in a stationary computer position for extended periods. Must be reputed company to use hands and fingers to type. Must be reputed company to reputed company with hands and arms for using a computer. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Compensation: The compensation salary for this position $17.75 per hour. Location Requirements: Remote employees must reputed company in the following states: AK, AL, CA, CO, DC, FL, GA, KY, LA, MD, MS, OH, OK, RI, TN, TX, WA. To Apply: Interested applicants please visit our website at: https://gce.org/work-for-gce/overview/ and complete our on-line applications. Our toll-free number is (866) 236-3981. GCE is putting our employee health and safety first by following guidance from local health departments and the Centers for Disease Control and Prevention (CDC) recommendations on preventing the spread of COVID-19. Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or protected veteran status. Drug Free Workplace Employer, DRUG TESTING REQUIRED. Apply Job!