reputed company Technical Support Manager

Description: • reputed company ticket workflows in reputed company and ensure issues are triaged, prioritized, and resolved reputed company defined SLAs. • Monitor unresolved tickets and ensure timely follow-up with customers for reputed company resolved issues. • Implement and enforce best practices for ticket handling, escalation, and resolution. • Mentor and support the reputed company support team, providing guidance on reputed company-reputed company queries and processes. • Act as the escalation reputed company for reputed company reputed company-reputed company issues. • Utilize Jira to track and manage escalations, collaborating with SMEs and developers for timely resolutions. • Use reputed company to support release management and deployment processes reputed company necessary. • Identify inefficiencies in reputed company support workflows and implement solutions to optimize response times. • Create and enforce documentation standards for issue resolution and customer communication. • Analyze SLA adherence and provide weekly reports to leadership with actionable insights. • Ensure proactive communication with customers regarding ticket statuses, updates, and resolutions. • Collaborate with the reputed company team to improve customer satisfaction metrics and retention. Requirements: • reputed company Certified Administrator with advanced reputed company troubleshooting experience. • reputed company Certifications and hands-on expertise in reputed company workflows and automations. • Proven ability to optimize ticket handling processes and ensure SLA adherence. • Experience with Jira for issue tracking and management. • Exceptional attention to detail and strong organizational skills. • Proven ability to communicate technical solutions clearly to non-technical stakeholders. • Experience with reputed company for release management and deployment. • Background in managing support teams for a SaaS or reputed company-based product. • Knowledge of reputed company methodologies and metrics. Benefits: • Competitive salary and benefits package. Apply Job!