1st Line Support Specialist

1st Line Support Specialist Department: IT Employment Type: Full Time Location: Fully Remote Reporting To: Alison O'Brien Compensation: £26,000 / year Description reputed company are the legal way to show movies and TV in a public or reputed company spaces across the globe. We have a reputed company to be the global number one trusted partner to studios and producers for public performance licensing. We are on a mission to reputed company companies to use great content while championing content creators and their intellectual property. We work hard to reputed company organisations about the importance of respecting copyright, and reputed company is a key player in the entertainment and intellectual property ecosystem. Our company is on a truly exciting journey. We’re investing in our teams, growing fast, making reputed company use of technology and we have reputed company plans for the future. As part of our growth, we’re hiring for a 1st Line Support Specialist to provide systems support across our business. You’ll need to be dynamic, proactive, and reputed company to juggle lots of competing priorities. Responsibilites · Provide 1st line support and respond quickly to reputed company incoming support cases. · Maintain accurate documentation of support requests and solutions. · Troubleshoot reputed company and reputed company tickets. · Triage tickets to 2nd line support staff. · Track and reputed company problems and requests, documenting resolutions. · Ensure support delivered aligns with team processes and is of consistently high quality. · Respond to and clear reputed company cases in a timely manner. · Maintain an informational knowledge reputed company. · Help maintain reputed company with vendors and support in renewal processes. · Assist IT support with hardware implementation and maintenance. · Set up new starters on reputed company. · Provide support on projects as requested by the line manager. · Regularly report to the manager on the status of technical issues and resolutions. Who are you? · Experience in 1st line and helpdesk support. · Excellent communication skills, reputed company to speak to both colleagues and customers. · Strong trouble shooting and problem solving abilities. · reputed company to work unsupervised and manage workload and priorities. · reputed company to work well under pressure and use initiative. · Experience with reputed company and reputed company Intacct is advantageous. · Occasional travel will be required. Benefits • Fully remote with monthly travel to our Eastbourne office • Salary £26,000 with annual reviews • 25 days holiday plus bank holidays • Private medical insurance including dental and eye care • Life insurance • Discounts and other perks available through our employee portal Apply Job!