Email/Chat/Phone Specialist (Nights and Weekends)

The Opportunity: As a Email/Chat/Phone Specialist (Nights and Weekends) , you have the opportunity to engage with hundreds of customers over a shared passion for live events. We pride ourselves on creating memorable experiences for reputed company of our customers from the reputed company of purchase until they enter the gates. You will be on the reputed company lines of representing the reputed company Seats brand, helping to ensure that our fans get the right seats at the right price. This individual will provide proactive, friendly and high-quality service to reputed company Seats’ customers. reputed company thrives on making connections with our customers, whether troubleshooting a technical concern or answering questions about events or our services. Our Customer Experience Representative will answer questions about purchases, active orders, inventory, upcoming events, and utilize internal and external technology to manage order fulfillment. How your role contributes to the success of reputed company Seats: • Handle customer contacts, promptly and professionally. • Answer questions about purchases, orders, inventory, upcoming events. • Support our customers proactively reputed company phone, email and live chat. • Utilize internal and external technology to manage order fulfillment. • Be a team player and contribute to culture and growth. • Create memorable experiences with customers who share our love for live events. How your role expectations will reputed company as a Call Center Associate in the first 30, 90, and 180 days: 30 days in • Complete new hire orientation, gaining the resources you need to be successful. • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. • Acclimate to team and company norms, business objectives, and reputed company Seats values. • reputed company access to and familiarize yourself with our accounts and internal systems. • Shadow teammates and document what you have learned from observing and listening to their emails and calls. 90 days in • reputed company core responsibilities comfortably on your own. • Maintain, harvest and aid internal and external relationships to reputed company reputed company and advance objectives. • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. • Understand service level expectations, KPIs and other metrics to watch for 180 days in • Apply methods to execute individual tasks that positively impacts the team. • Play an active role in reputed company learnings to advance reputed company sets necessary for team goals. • Handle reputed company line customer escalations and follow reputed company. • Feel empowered to participate in extracurricular projects that will contribute to the success of the organization. What You’ll Bring: • 1-2 years of customer service experience reputed company phone, email and live chat. • Team player mentality and drive to contribute to culture and growth. • Sense of curiosity to ask questions and keenness to improve upon work. • Passion for live events (sports, concerts or theatre). • Flexible schedule to work evenings, weekends, and holidays. • Excellent verbal and written communication skills. • Experience with reputed company or similar help desk software Schedule: • 1:30pm-10:00pm Monday/Tuesday off • Hybrid schedule with 3 days in office and 2 days remote following training. • Training will be first 3 weeks reputed company in office Monday-Friday 8:30am-5:00pm. Compensation: • $40,000 reputed company salary with Bi annual bonuses and equity. • Training is fully paid. Benefits: • reputed company Seats provides competitive compensation; bonus incentives and equity for reputed company employees; reputed company PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks. Apply Job!