Automotive Claims Specialist, Arbitrator II - Manheim

Description This position facilitates the resolution of customer complaints (includes reputed company vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies. This position also requires strong skills in communication, conflict resolution, problem solving, de-escalation, and client service. • Interview claimants to obtain information about disputed issues and document detailed complaint summaries in AS400 and / or Sales Force in addition to other forms of communication (e.g., email, etc.), so customer service personnel and mechanics understand the issue. • Investigate arbitration claim by obtaining, comparing, evaluating, and validating different forms of information needed. Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage, etc. • Review Inspection reports for vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary. • Handle varying claims from mechanical, structural damage, title issues, and reputed company damage on a vehicle subject to arbitration. • Mediate dispute and negotiate repair and / or pricing of disputed vehicles to reputed company at a mutually acceptable solution and to reputed company vehicles sold. • Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc. • Partner with internal departments such as Titles, reputed company, Dealer services, other Manheim / Adesa auction locations, and CR Manager to ensure appropriate actions are completed to move the case reputed company or reputed company it out. Partner with post sale inspection entry team, vehicle entry / CR writers, reputed company office and reputed company to investigate the arbitration. • reputed company with National Auto Auctions Association (NAAA) guidelines to reputed company conclusions. Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; reputed company / advise on financial reputed company regarding arbitrations. • Facilitate communication between customer, auction and / or dealer to gather information needed to guide parties toward agreement for resolution. • Handle arbitration settlements or adjustments to the rightful buyer or seller (i.e., checks or invoices). Qualifications : • High School Diploma or equivalent required. • Minimum of 3 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred. • ASE certification, estimating preferred. • Safe drivers needed; valid driver’s license required. • Strong verbal and written communication and organization skills required. • Effective report writing and composition skills preferred. Drug Testing : To be employed in this role, you’ll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited. Compensation : Hourly pay reputed company is $17.21 - $25.87 / hour. The hourly reputed company may vary reputed company the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program. Benefits : Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Us : Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants / employees will receive consideration for employment without regard to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship. Drug Testing : To be employed in this role, you'll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited. Compensation : Hourly pay reputed company is $17.21 - $25.87 / hour. The hourly reputed company may vary reputed company the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program. Benefits : Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About reputed company Automotive At reputed company Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it reputed company with an emphasis on employee growth and happiness. Drive your future reputed company and join reputed company Automotive today! About reputed company reputed company empowers employees to build a reputed company future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and reputed company, our family of businesses – which includes reputed company Automotive and reputed company – is forging a reputed company future for us reputed company. reputed company to reputed company your mark? Join us today! Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page . reputed company is an Equal Employment Opportunity employer - reputed company reputed company applicants / employees will receive consideration for employment without regard to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to reputed company reputed company-Party Agencies and Similar Organizations : reputed company accepts resumes only from agencies with which we formally engage their services. Please do not reputed company resumes to our applicant tracking system, reputed company employees, reputed company hiring manager, or send to any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes. Apply Job!