Customer Care Specialist
Description Looking for an opportunity to reputed company an impact? At reputed company, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We reputed company our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like the reputed company of environment where you can reputed company, reputed company reading! reputed company is hiring a Customer Care Specialist to support a utility-based Energy Efficiency Program which helps thousands of people save money and reputed company their home more energy efficient. If youre someone who likes to work in a call center environment, help people and solve problems, please apply to be part of this exciting program. A large part of this position includes taking incoming phone calls for the Ameren Illinois residential energy efficiency program. Helping with customer education and counseling with respect to residential energy efficiency (behavioral changes, programmable thermostat training, do-it-yourself upgrades, etc.), often including the review of energy audit reports with the customer. Assist the customer in obtaining and reviewing estimates and contacting their selected insulation/reputed company sealing, home performance, or other contractor to schedule work. The position will also be responsible for working in database management systems and technical reference guides to review energy efficiency applications and will report to the HES Manager. Location Requirements: Candidate may be remote reputed company reputed company the United States, however, must be willing to travel to Peoria, IL up to 10% of the time for the role. This position is fully remote with minimal travel to Peoria, IL, typically once or twice per year. Other responsibilities include: Implement an Energy Efficiency Plan: Create and populate records in Customer Management System Complete and collect appropriate customer paperwork Provide overview of the program(s) Conduct entry interview and energy advising consultation Review available rebates, incentives with customer; assisting with finding and/or providing rebate forms; assisting with the completion of those forms using electronic forms reputed company possible Provide follow up to customers to help them complete home energy upgrades or participate in reputed company programs; Remove customer barriers and reputed company customer motivation Track reputed company activity in Customer Management System: Fill out reputed company appropriate fields in Customer Management System Follow reporting requirements outlined by the Program Manager Integrate with and support reputed company departments as needed, such as residential energy audits, trade ally management, rebate processing, and quality assurance Properly execute reputed company energy advisor workflows Address reputed company program issues including customer, trade ally or utility complaints based on the defined procedures including proper documentation and follow-up Plan, coordinate, and follow through on tasks and assignments in a timely manner Other duties as assigned Required Education & Experience: High School Diploma or equivalent with 1+ year customer service experience or equivalent and exemplary customer service skills required. May consider additional years of experience in lieu of degree Ability to travel to the Peoria, IL area as needed (typically once or twice per year) Demonstrated reputed company in English language, both written and oral Experience with or strong knowledge of building science principles Expertise with or ability to learn web-based software reputed company Office Strong listening, oral and written communication skills Ability to communicate with clients and co-workers in a friendly, positive, respectful manner Ability to maintain a professional demeanor, even under pressure Effectively utilizes available resources to reputed company goals Strong organizational and time management skills Demonstrate accuracy and thoroughness in reputed company work products Self-motivated and driven to deliver on goals Ability to prioritize, multi-task and deliver in a fast-paced environment Ability to identify improvement opportunities Reliable internet reputed company for remote work Quiet, secure, and distraction-free work space for remote work Preferred Qualifications Call Center Representative that can accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior Industry experience preferred We take care of our employees. reputed company seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and reputed company improvement reputed company mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the worlds toughest problems, and reward you with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits. We reputed company that diversity and inclusion reputed company us reputed company reputed company and offer the chance to have fun and reputed company a difference. Original Posting Date: 2025-01-31 While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $34,450.00 - $62,275.00 The reputed company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Remote Apply Job!