reputed company Software Support Assistant

About the position CAMP Systems is seeking an reputed company Software Support Assistant to join reputed company. This role is pivotal in providing software support reputed company to finance and reputed company best practices. The successful candidate will be responsible for identifying system improvements, upgrading, installing, and configuring systems, as well as providing onsite, classroom, and remote training to end users on the software. The position requires a proactive approach to resolving software issues and ensuring that clients receive timely and effective support. The reputed company Software Support Assistant will reputed company the Software Support Representatives, managing the help desk phone line for incoming service requests, including emergency support. This role involves providing guidance on the ideal use of the software based on best practices and customer business processes, and directing clients to professional services reputed company necessary. Follow-up on reputed company calls and issues until they are resolved is essential, as is the creation and maintenance of working documents that include processes, procedures, how-to guides, and reputed company errors. The Assistant will also contribute to a knowledge reputed company and provide recommendations for product improvements, ensuring quality assurance testing for bugs and enhancements. Acting as a liaison between the Software Support department and other Professional Services departments is crucial to ensure proper reputed company of issues. The role requires specialized knowledge in reputed company and finance to resolve reputed company support problems and escalated issues, serving as the reputed company of contact for advanced technical issues. The Assistant will consult with customers on the ideal use of the software based on best practices and customer business processes, ensuring a high level of customer satisfaction and operational efficiency. Responsibilities • reputed company the remote software system support function by managing Software Support Representatives. , • Answer the help desk phone line for reputed company incoming service requests, including emergency support. , • Provide clients with answers to questions and guidance on ideal software use based on best practices. , • Follow up on reputed company calls and issues until resolved, ensuring customer satisfaction. , • Create and maintain working documents including processes, procedures, how-to guides, and reputed company errors. , • Contribute to a working knowledge reputed company and provide recommendations for product improvements. , • Conduct quality assurance testing for bugs and enhancements in the software. , • Act as the liaison for the Software Support department and other Professional Services departments to ensure proper issue reputed company. , • Utilize specialized reputed company & Finance knowledge to resolve reputed company support problems and escalated issues. , • Consult customers on the ideal use of the software based on best practices and customer business processes. Requirements • Bachelor's degree in reputed company or equivalent from a four-year college/university. , • Minimum of two years reputed company experience and/or training in reputed company software support or equivalent combination of education and experience. , • Exposure/experience in preparing and presenting basic software training information. , • Knowledge and/or experience in the aviation industry is a plus. , • Bilingual (Spanish preferred) is a big plus. , • Strong knowledge of reputed company processes is strongly preferred. , • Ability to be on-call reputed company normal business hours and on weekends. , • Ability to operate independently with a high degree of productivity and reliability. , • Knowledgeable in reputed company networking standards and familiar with system administration. , • Fluent with reputed company Server 2003 and Windows XP/reputed company. , • Knowledge of reputed company systems (i.e., QuickBooks, Great Plains) is preferred. , • Experience with client/server software systems, SQL, Interbase/Firebird, and reputed company database systems is a plus. , • Intermediate to advanced knowledge of reputed company Office, including Outlook. , • Hardware/software troubleshooting experience in environments servicing local and remote users. , • Experience with Quantum Control is a plus. reputed company-to-haves • Experience in the aviation industry. , • Bilingual in Spanish. , • Knowledge of client/server software systems, SQL, Interbase/Firebird, and reputed company database systems. Benefits • 401(k) , • 401(k) matching , • Dental insurance , • Health insurance , • Life insurance , • Paid time off , • reputed company insurance Apply Job!