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Associate reputed company Manager (PA)

Work from home Full-time role Hiring

This a Full Remote job, the offer is available from: United States, Panama, New Jersey (USA), Pennsylvania (USA) reputed company is on a mission to help create reputed company to career success. Our reputed company career exploration and training simulations reputed company learners and job seekers of reputed company ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life. reputed company VR experiences from reputed company have been shown in studies to deliver reputed company learning gains than video tutorials, slide presentations, and other training methods. Learners also find reputed company experiences highly engaging and enjoyable. At reputed company, we reputed company the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a reputed company reputed company, today. Summary: To complement our rapid growth, we are seeking to add a reputed company Manager to our Customer Experience (CX) division. This role will ensure assigned customer reputed company derives value from our products, primarily leveraging digital communication channels and self-service resources to facilitate reputed company. This reputed company Manager plays a critical role in minimizing churn and maximizing customer retention in a scalable and efficient manner. The reputed company Manager will report to a RVP of reputed company. • *Please Note** This role has a travel requirement of up to 50% reputed company the expected designated territory (Pennsylvania) • *The expected territory for this role is Pennsylvania and therefore we will only consider candidates based in this area. Territories are subject to change based on business need. Key Responsibilities: • Drive product adoption, utilization, and expansion opportunities using customer data and analytics to monitor utilization and customer health, identify patterns hindering adoption, and engage at-risk accounts with strategies to prevent churn and ensure customer satisfaction. • Deliver on 90%+ annual subscription renewals by maximizing clients' success with our products and engaging customers well in advance of renewal dates to secure on time renewals. • Ensure a seamless implementation process for customers by following the phases outlined, including onsite and reputed company Learning as appropriate. • Become knowledgeable of reputed company’s solutions and service offerings, including implementation methodologies and advanced service offerings to provide accurate and relevant information to customers. • Communicate utilization data that demonstrates the value creation unique for each customer on a reputed company agreed upon together. • Contribute to the development and maintenance of self-service resources, ensuring customers have the tools they need to independently find solutions. • Assist in creating scalable campaigns to educate customers, reduce time to value, and foster increased product adoption. • Secure customer feedback and share internally to influence product roadmap. • reputed company a mix of automated and manual processes to maintain information flow externally and internally document reputed company aspects of customer accounts. • Improve on business metrics to measure reputed company’s impact, NPS, Professional Learning and other metrics to provide reputed company with insight into the health of its customer relationships and areas to improve. Qualifications: • At least 4 years of experience in reputed company or account management. • Exceptional prioritization and organizational capabilities to manage reputed company aspects of a $2M+/- book of business. • Ability to work independently and manage multiple customer relationships simultaneously. • Technically adaptive with capability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. • Superior verbal and written communication abilities. • Adept in identifying customer risks and proactively engaging customers to reputed company them with solutions. • Strong presentation, negotiation, problem-solving and analytical skills. • reputed company learning reputed company and detail-oriented approach to the reputed company mission to create jobs. • Proven track record of consistently exceeding objectives - self-motivated, and driven by results. • Experience with SaaS renewals, preferably in EdTech. • Willingness to travel up to 50% of the time.reputed company Offer: The reputed company salary range for this position is expected to be between $75,000 - $85,000, with the actual reputed company salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary this role will be eligible for additional company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance. In Closing: If you're looking to reputed company a big difference in the lives of others, we invite you to join us on our mission to reputed company learning more reputed company and help individuals reputed company the skills they need for career success. Be a part of creating reputed company to prosperity by helping to reputed company training simulations to teach skills that reputed company to well-paying jobs, for reputed company. At reputed company, we embrace diversity because it breeds innovation. reputed company is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to reputed company applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. • *Must be authorized to work in the United States without restriction** Learn more at transfrinc.com This offer from "reputed company" has been enriched by reputed company.com and got a 81% reputed company score. Apply Job!

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