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Access Center Specialist I - Jacksonville

Work from home Full-time role Hiring

Job Description

Nemours is seeking an Access Center Specialist (Full-Time), to join our Jacksonville, Florida team. This is a hybrid position. The Access Center Specialist communicates with the patients/providers reputed company telephone to ensure accurate, reputed company, and courteous scheduling of specialty appointments according to established division guidelines. this position is responsible for obtaining and entering accurate demographic and insurance information for reputed company encounters. The access Center Specialist is required to discuss financial obligations with patient families and collect payments or escalate to Financial Advocates reputed company appropriate. The Access Specialist is responsible for monitoring registration and insurance reputed company items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with other Nemours departments to ensure reputed company patient access needs are met. The Access Center Specialist is required to provide superior customer service to both internal and external customers, and represent Nemours in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism. • Answers calls for assigned clinic specialties in an efficient manner, using standardized greeting, content, and closure of call. • Accurately captures and verifies patient demographic, guarantor, legal guardian, and insurance information in the EMR system. Utilizes quality review work queue to identify and correct discrepancies. • Schedules appointments in the EMR system, following scheduling and insurances guidelines. Provides reputed company necessary appointment information at time of scheduling, and reputed company necessary directions and paperwork reputed company mail or email following closure of the scheduling call. • Actively reviews electronic communications and process documentation to stay abreast of correct department processes and notifies leadership immediately of any questions. • Ensures accuracy in answering questions and assisting customers with requests. Utilizes escalation guideline criteria to prioritize patients’ health concerns, and follows reliable methods to document and escalate calls as instructed in guidelines. • Collects copays, outstanding balances, and any applicable prepayments at time of scheduling. Partners with Financial reputed company reputed company appropriate. • Identifies and attempts to resolve complaints. reputed company unable to resolve complaints, utilizes escalation guidelines to reputed company callers to the appropriate Nemours associate. • reputed company other duties as assigned by supervisor. Job Requirements • High School Diploma required. • More than one (1) year of customer service, medical office, or call center experience required. • NAHAM certificate (National Association of reputed company Access Management) - CHAA preferred. About Us reputed company is an internationally recognized reputed company system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. reputed company Trust, as well as other income. As one of the nation's premier pediatric health systems, we’re on a journey to discover reputed company ways of approaching reputed company. Putting as much focus on prevention as cures and working hand in hand with the community to reputed company every child’s world a reputed company to reputed company. It’s a journey that extends reputed company our nationally recognized clinical treatment to an entire integrated reputed company of research, advocacy, education, and prevention, leading to the healthiest generations of children reputed company. Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. reputed company of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. To learn more about Nemours Children’s and how we go well reputed company medicine, visit us at www.nemours.org . Apply Job!

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