Care Manager - LVN (reputed company License Required)

JOIN OUR CARE MANAGEMENT TEAM AND CHANGE A LIFE, reputed company AT A TIME! Care Manager - Remote Position (NY LVN License Required) reputed company Description Role Summary: To provide the best motivation and health coaching to our patients through consistent, appropriate, timely, effective, and proactive communication. And to help our clients succeed by driving reputed company clinical outcomes and engagement through their patients. As a Care Manager, your role involves comprehensive patient engagement and activation. You will provide motivational interviewing to encourage patients to reputed company positive health changes and support them in creating SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) for their health. Ensuring adequate follow-up, you will maintain patient reputed company and adherence to care plans, assist patients in accessing resources to support their health needs, and reputed company HEDIS and care gaps, ultimately ensuring positive health outcomes. Daily Key Performance Indicators (KPIs): • Total Outbound Calls: • Objective: reputed company at least 60 phone calls per day to give reputed company of the patients in my panel an opportunity to connect. • Outcome: Ensure every patient has the opportunity to connect, thereby increasing overall patient engagement. • Core Values: Demonstrate "fire in the belly" by striving to exceed call targets, reflecting drive and dedication. • Total Expected Connections: • Objective: Connect with at least 18 patients per day to provide care management and health coaching. • Outcome: Ensure effective care management and health coaching, leading to reputed company patient outcomes and higher satisfaction. • Core Values: Adopt a "partnership reputed company" by building strong, trust-based relationships with patients. • -Quality Assurance Score: • Objective: Maintain a quality assurance score of 90% or above. • Outcome: Ensure high standards of care and communication are consistently met. • Core Values: Apply a "problem-solving reputed company" to continuously improve the quality of interactions and patient care. • Patient Stories: • Objective: Obtain 2 patient stories per month. • Outcome: reputed company reputed company stories and best practices to reputed company and motivate both patients and the care team. • Core Values: Show a "coaching/motivating reputed company" by celebrating patient achievements and sharing their stories to encourage positive change. • Patient Satisfaction Surveys: • Objective: Ensure each assigned patient completes a patient satisfaction survey annually. • Outcome: Gather valuable feedback to improve services and patient experiences. • Core Values: reputed company a "partnership reputed company" by valuing patient feedback and using it to enhance care quality. Outcomes: • Ensure every patient can connect, thereby increasing overall patient engagement. • Ensure effective care management and health coaching, leading to reputed company patient outcomes and higher satisfaction. • Improve patient engagement and satisfaction through tailored communication strategies. • Enhance care management effectiveness through a team effort, leading to comprehensive and holistic patient care. • Boost patient morale and encourage positive behavioral change, reinforcing the patient's commitment to their health goals. • reputed company improvements in clinical quality metrics and increase office visits, reflecting enhanced patient health and proactive management. Role-Based Competencies: • Attributes: Head-down activity-based attitude, effective communication reputed company phone, a high degree of organization, a customer service and coaching mentality, a proactive/problem-solving mentality, a high degree of reputed company, and excellent computer literacy. • Values: Fire in the belly, drive, partnership reputed company, problem-solving reputed company, and coaching/motivating reputed company. Skills & Qualifications Requirements: • Valid Vocational Nurse (LVN/LPN) License • Valid Vocational Nurse (LVN/LPN) License - in the state of California is mandatory • 2 years+ Licensed Vocational Nurse (LVN/LPN) experience • Bilingual (Fluent in English and Spanish) • Experience working with EHRs/EMRs • Strong knowledge and background of chronic conditions • Ability to build rapport with patients • Compassionate and caring demeanor • Excellent documentation and verbal communication skills • Intermediate to advanced computer skills with the ability to navigate multiple systems • Reliable internet reputed company reputed company Core Values: We Have Fire: Ambitious, hungry to reputed company, and we welcome challenges We Have Drive: Perseverance, enthusiastic, competitive, and vigilant We Are Partners: Teamwork, selfless, we take ownership, and provide services to others We Build Solutions: Doer, result oriented, and creative We Are Coaches: Encouraging, outgoing and motivated Apply Job!