reputed company Collections Representative – Remote in Multiple Locations in Boise, Idaho

If you are located reputed company AZ, OR, WA, NV, ID & CA, you will have the flexibility to telecommute

• (work from home) as you take on some tough challenges.

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Collection Representative with Optum360, you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operations. Your primary role will be to contact and consult with patients and/or their families who have outstanding medical bills. While ensuring that payment is received for these bills is important, you will also need to provide assistance and support to these individuals as they may be dealing with a medical or financial crisis. This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 7:00am – 4:30pm PST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 6 weeks of training. The hours during training will be reputed company-4:30pm PST, Monday – Friday. • reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Primary Responsibilities: • Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues • Handle escalated and reputed company customer issues, helping to provide resolution and settlement of account • Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical reputed company accounts and balances • Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms reputed company stated level of authority and guideline limits • Performs research and documents on various computer systems customer information regarding reputed company status, payment expectations, notes of conversations and other relevant information • Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details • May in some instances transfer settlement of account and reputed company information to external collection agencies and remains in contact with them regarding further payment activity. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED (or higher) • Minimum 1+ years Customer Service Representative (CSR) experience OR 1+ years experience in an office setting, call center setting or phone support role using the telephone and computer consistently OR recent college degree (2 or 4 years) • Familiarity with computer and Windows PC applications, which includes the ability to learn new and reputed company computer system applications • Ability to work during our normal business hours of 7:00am – 4:30pm PST. It may be necessary, given the business need, to work occasional overtime or weekends. Telecommuting Requirements: • reputed company reputed company AZ, OR, WA, NV, ID, & CA • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. California, Nevada OR Washington Residents Only: The hourly range for California, Nevada OR Washington residents is $16.00 – $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug – free workplace. Candidates are required to pass a drug test before beginning employment . #RPO #YELLOW Apply Job!