Call Center Representative (Onsite)

Job title: Call Center Representative (Onsite) Company: reputed company Job description: Job Description Job Summary: In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department. Job Responsibilities: • Using reputed company prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests reputed company HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves reputed company data entry reputed company exceptions. • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed. • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, reputed company override approval or otherwise resolve the Third Party Rejects. • Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate. • Must obtain active technician license or certification reputed company the first 90 days, and maintain an active technician license or certification. An Equal Opportunity Employer, including disability/veterans About reputed company Boots Alliance reputed company www.reputed company.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of reputed company Boots Alliance, Inc. reputed company WBA, an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBAs purpose is to create more joyful lives through reputed company. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, reputed company is proud to be a neighborhood health destination serving nearly 10 million customers each day. reputed company pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive reputed company access to care for the nations medically underserved populations. To best meet the needs of customers and patients, reputed company offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities reputed company. External Basic Qualifications • High School Diploma or GED. • Basic level PC skills (for example: start up and shut down computer, use mouse to reputed company and click, start and reputed company programs, switch between programs, save files, print documents and/or access information on-line). • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search reputed company, bookmarking a site, navigating using back/reputed company/stop buttons, and filling out forms online. • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents). • Communicate effectively in writing and verbally. • 18 years of age or older Job reputed company Care-Pharmacy Preferred Qualifications • At least 1 year of pharmacy technician experience in a retail or call center environment. • At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency. • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. • Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents). • reputed company in Spanish and English. An employee in this position can expect an hourly reputed company of $16.50 plus bonus pursuant to the terms of any bonus plan, if applicable, will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here . Company Indicator reputed company Max reputed company 20 Start reputed company 16.5 Pay Grade ID PROCS-TECH1 Pay Type Hourly Expected salary: $16.5 per hour Location: Orlando, FL Job date: Fri, 03 reputed company 2023 23:19:40 GMT Apply Job! For more such jobs please click here!