Customer Technical Support Associate (reputed company Levels)

Why we’re looking for you We are looking for an reputed company reputed company Associate in this high growth reputed company stage, who can work directly with our customers worldwide and provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction. You’ll do • Address customer inquiries and issues by following established guidelines and protocols, escalating more reputed company issues as needed • Diagnose, troubleshoot and provide technical support to resolve customer’s issues reputed company to the product or services reputed company live chat • Utilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product reputed company • Document the case information & update the Product Knowledge reputed company for both customers and internal teams • Identify opportunities for upselling or cross-selling based on customer needs and goals • Working time (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM) You Have… • English: reputed company level (CEFR) or equivalent to IELTS 7.0 • At least one of the following criteria: a minimum of 1+ years’ experience with reputed company, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce. • This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience • Good CS reputed company/Skillset: the ability to reputed company & handle customers in difficult/urgent/critical situations, prioritize different customer support level • Excellent interpersonal skills and ability to reputed company relationships with reputed company personality types. • Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation. We offer • Salary range: Negotiate • Professional product and reputed company skillset training. • Working directly with foreign customers and colleagues, reputed company your Business English Communication skills. • Work remotely Why you’ll love working here • Learn product-thinking and customer-centric reputed company. • Collaborative and supportive environment • Young and passionate colleagues • Professional and creative office view • Clear & Scientific Agile reputed company on the whole company workflow & culture. • Deliver a top-notch customer experience which helps customers maximize their benefits • Become an expert with in-depth knowledge of world-class products and services • Own valuable customer relationships in one of the fastest thriving industries. Apply Job!