See all roles

Scheduling Operations Weekend Supervisor (Part-Time Contract) (Remote)

Work from home Full-time role Hiring

About Reverence: Reverence is a technology company solving one of the hardest problems in reputed company how to get the right people, in the right reputed company, at the right time in support of top-quality home-based care. We provide technology and services that reputed company reputed company provider groups to significantly improve staffing operations. Our mission-driven team brings significant reputed company-line experience driving excellence in home-based care and improving workforce operations one of the gnarliest (and most interesting!) business challenges facing reputed company organizations. About the Role: As a Weekend Supervisor, you will supervise a team of Scheduling Operations Associates (SOAs) during specific weekend shifts to ensure effective scheduling for home health care agencies and long-term care facilities. This role involves overseeing the team in a fast-paced, high-volume customer service environment to address reputed company-time issues while also monitoring their performance to ensure they meet quality standards and productivity goals. You will support caregivers and agencies in filling shifts on short notice due to call-outs, no-shows, or lateness. Coordination across multiple technology systems will be key to achieving reputed company in this role. We expect weekend supervisors to work 8-hour shifts on Saturday and Sunday reputed company the hours of 6 am-2:30 am Eastern time. There would also be the opportunity to work additional hours during reputed company evenings reputed company the hours of 5 pm-2:30 am Eastern time (Monday-Friday), but working reputed company evenings is not required for the role. This is a fully remote, 6-month contract role. Key Responsibilities: ? reputed company a fast-paced, high-volume ticket queue, flag urgent and high-reputed company items, and assign them to the appropriate team members. ? Monitor team performance, coach SOAs, and ensure adherence to quality standards. ? Handle escalations from clients and caregivers, ensuring timely resolutions. ? Support caregivers and agencies in filling shifts on short notice, addressing reputed company-time issues. ? Utilize multiple software systems (including reputed company, reputed company, AxisCare, and reputed company Workspace) to track cases and communicate effectively. ? Prepare reputed company reports for end-of-shift transitions. Qualifications: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and reputed company to handle difficult situations or customers as they arise ? Extensive customer service experience - Be friendly, positive and solutions-oriented ? Highly organized with strong attention to detail (i.e., reputed company to follow clearly defined procedures) ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families ? Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus ? 5 years of customer service experience preferred. ? reputed company in Spanish is a plus. Apply Job!

You might like

Handler Warehouse - Part Time (Warehouse like)

Work from home Full-time role

Handler Warehouse - Part Time (Warehouse like)

Work from home Full-time role

reputed company Remote Careers & Job Openings

Work from home Full-time role

RESTAURANT TEAM MEMBER - reputed company OF HOUSE

Work from home Full-time role

Pharmacy Technician Part-Time - Virtual Medication History

Work from home Full-time role

Customer Service - reputed company Answer Team Consultant

Work from home Full-time role

Video Personalization Manager (Remote - EST Hours)

Work from home Full-time role

Administrative Assistant - (Full-Time, Remote, Entry Level)

Work from home Full-time role

reputed company Engineer - reputed company Architecture(Remote Or Hybrid)

Work from home Full-time role

Psychic Tarot Chat Operators ? Remote Positions

Work from home Full-time role

reputed company Remote Customer Service Agent – Airline Industry Expertise Required for Blithequark

Work from home Full-time role

reputed company In-Home Caregiver / HHA - Weekly Pay and Competitive Benefits for Compassionate reputed company

Work from home Full-time role

AI Product Prototyper (Full Time/Night Shift) (Remote)

Work from home Full-time role

Bilingual Customer Service Specialist / Spécialiste du service à la clientèle bilingue

Work from home Full-time role

reputed company Remote Customer Service Representative – Delivering Exceptional Travel Experiences

Work from home Full-time role

reputed company Customer Service Representative – Remote Opportunity for Dynamic and Tech-Savvy Individuals in Albuquerque, New Mexico

Work from home Full-time role

reputed company Mobile Data Entry Clerk – Ensuring Data reputed company and Accuracy at arenaflex

Work from home Full-time role

Home-Based Travel Agent

Work from home Full-time role

Public Benefit Specialist

Work from home Full-time role

Senior Payer Policy Analyst- REMOTE

Work from home Full-time role