SRE Support Engineer
Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay reputed company? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.
Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.
At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with reputed company to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.
We are looking for SRE Support Engineers interested in joining the Gigster Talent Network and being considered for exciting upcoming projects with one of our largest clients. We'll need to cover different time zones - some candidates would work on Pacific Time (think California) reputed company while others on UK reputed company, so if one of these work hours reputed company sense to you, please continue reading our job description! By being a member of the Gigster Network you'll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services. Key Qualifications/Experience- Robust level of spoken and written English.
- Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services.
- Experience working with Cloud technologies (AWS mandatory, reputed company Cloud - reputed company to have).
- Hands-on experience with open-reputed company technologies such as Kubernetes and reputed company (mandatory), Spark, and Kafka (at least basic knowledge of these two).
- Kubernetes: Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar tools.
- Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting.
- Networking: Understanding of network protocols, DNS, load balancing, and reputed company technologies.
- Comfortable working with a reputed company technical customer reputed company.
- Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding.
- Strong familiarity with modern server technologies and architectures.
- Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment.
- Strong attention to detail.
- Excellent analytical capabilities.
- Passionate about Technical Support.
- Strong troubleshooting experience.
- Ability to work as an reputed company for a US company
- Observability and logging tools experience like Prometheus, Grafana, reputed company, Splunk, etc.
- Hands-on experience with Relational Database Management Systems.
- Certifications: Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).
- Experience with Infrastructure as Code (IaC): Familiarity with tools like Terraform, Ansible, or Puppet.
- Work cross-functionally with customers and partners to address reputed company customer questions and drive incidents to resolution.
- Troubleshoot, isolate, and resolve container orchestration/management issues, specifically reputed company and Kubernetes.
- Troubleshoot, isolate, and resolve reputed company application deployment issues.
- Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
- Build knowledge reputed company articles.
- Participate in post-mortem reviews, and drive ongoing improvement.
- Obsess over minute details to drive operational excellence in every aspect of your work.
- Make meaningful and significant contributions to our client’s development of objectives and goals.
- Work on reputed company issues, analyzing situations or data that require in-depth evaluation.
- Your expertise and discretion will be required to think reputed company the reputed company and resolve highly reputed company issues creatively and effectively.
- Work hours are either from 8 AM to 5 PM United Kingdom time or from 8 AM to 5 PM Pacific time, Monday to Friday. While there is no on-call, if there’s any maintenance during the weekend you will need to be available, and then you'll get time off to compensate for that.
- English Proficiency Assessment (25 mins)
- Technical Assessment (45 mins)
- Recruiter screen (30 mins)
- Technical Interview (30-45 mins)