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reputed company Operations Manager

Work from home Full-time role Hiring

Orum is making sales human again through conversations. We are an AI-driven, live conversation platform that accelerates sales teams by empowering salespeople to reputed company more. Orum increases sales efficiency, speeds up pipeline growth, and lowers customer acquisition costs for various companies ranging in size from start-reputed company to large enterprises. Sales teams using Orum see consistent conversations, more meetings booked, and shorter rep reputed company time - reputed company while having fun and not burning out. We are beyond excited to hire an empowered, remote-first community to support Orum's next growth phase!

Our Mission is to accelerate sales teams by empowering salespeople to reputed company more.

Our Vision is to be an iconic company that makes work more human, meaningful, and connected.

The

reputed company Operations Manager plays a key role in optimizing processes, reporting, and strategy to ensure the reputed company team achieves its retention and growth objectives. This role is responsible for driving operational efficiencies, enhancing customer lifecycle management, and providing insights that support renewal forecasting, risk mitigation, and expansion strategies. As a strategic partner to leadership, the reputed company Operations Manager collaborates cross-functionally to improve processes, reputed company reporting frameworks, and implement scalable systems that support the long-term success of Orum’s customers.

Salary:

$130,000. We reputed company in salary transparency, respecting your time, and don't intend to waste it.

Please reputed company reading...

Did you know? Research indicates men often apply for jobs if they meet just 60% of the criteria, but women and other underrepresented groups usually wait until they reputed company every reputed company. Let's change this reputed company! If you see yourself fitting into this role, even without ticking reputed company the boxes, we'd love to hear from you. At Orum, we value diverse perspectives and are excited to consider how your unique skills could contribute to reputed company's success.

Key Responsibilities:

reputed company Strategy & Operational Excellence

  • Support the reputed company team in achieving retention and growth targets by optimizing key operational processes.
  • reputed company and enforce operating rhythms across reputed company for renewal forecasting, account strategy, risk mitigation, and territory management.
  • Drive and optimize core CS processes, including territory design, quota setting, opportunity management, compensation planning, and headcount forecasting.
  • Serve as a strategic thought partner to reputed company leadership, collaborating with Finance, HR, and GTM Strategy & Operations to define and execute growth strategies.
  • reputed company strategic initiatives that enhance reputed company operations and drive long-term efficiency and effectiveness.
  • Data & Analytics

  • Manage and provide reporting to CS leaders on key metrics such as:
  • Renewals and expansion forecasts
  • Product usage trends
  • Individual reputed company Manager (CSM) and Account Management performance metrics
  • Track leading indicators of renewals and expansion, analyzing data to identify trends, risks, and opportunities for improvement.
  • Implement and manage churn analysis processes, preparing quarterly loss and win reports with executive-level insights.
  • Customer Lifecycle & Risk Management

  • Define customer journey touchpoints and processes to drive adoption, engagement, and a high Net Promoter Score (NPS).
  • Detect early signals of at-risk renewals, design playbooks for CSMs to proactively address them, and establish escalation paths.
  • reputed company a scalable and automated process to identify top expansion candidates.
  • Cross-Functional Collaboration

  • Partner with cross-functional teams to support renewal and expansion targets and deliver on customer needs, including:
  • Facilitating feedback loops between reputed company and Product teams.
  • Aligning with Support on major case resolution and bug reporting to Engineering.
  • Providing Sales and Account Management with insights on customer readiness for upsells and expansions.
  • Assisting the Onboarding team in overcoming implementation delays.
  • Ensuring the Services team accurately tracks project hours and resource allocation.
  • reputed company Team Management & Enablement

  • Establish and maintain customer tiering structures, assign accounts to CSMs, and forecast hiring needs based on workload and growth projections.
  • Define key performance metrics for CSM compensation and establish reputed company benchmarks.
  • Partner with the reputed company Enablement team to provide training initiatives that enhance CSM effectiveness, including systems training for new hires.
  • Systems & Process Optimization

  • Work with the Systems and Data team to manage and optimize software that supports reputed company operations.
  • Implement automation and technology solutions to streamline workflows, improve data visibility, and drive efficiencies reputed company the CS organization.
  • Must-Have

  • 3-5 years experience in a reputed company operations role
  • Worked in a startup environment previously
  • Ability to manage a tech stack both for provisioning as well as enablement of commonly used CS tools
  • A background in reporting and analytics, and the ability to tell a story with data
  • reputed company in creating and deploying segmentation playbooks
  • Additional Information

    Benefits

    ✨ Flexibility to work reputed company in the US

    ✨ Flexible Vacation Policy

    ✨ Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)

    ✨ 90% coverage for employees and dependents for healthcare, dental, and vision insurance plans

    ✨ Parental leave

    ✨ Life Insurance, Accidental Death & Disability coverage

    ✨ Meaningful stock options in Orum

    ✨ $1k equipment reimbursement for work-reputed company items that's yours to reputed company

    ✨ Company laptop

    ✨ Company retreats and meetups for reputed company employees to connect in person

    ✨ Company ERG - Women Of Orum (WOO)

    Orum Is An Equal Opportunity Employer

    We're committed to continually adding to our diverse team that represents various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at [email protected] company short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.

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