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Managed Services Consultant - R&D

Work from home Full-time role Hiring

reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in reputed company in our last fiscal year with extensive growth potential reputed company.

At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork reputed companycompany, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

reputed company is looking for a Managed Services Consultant who has a passion for helping customers reputed company their business reputed company. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. reputed company Vault, our reputed company-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments reputed company a life sciences company, including clinical, quality, manufacturing, and regulatory spaces.

Business-level communication skills are desirable in both Japanese and English. reputed company applicants should be based in Japan and working in the reputed company Tokyo or Osaka office.

What You’ll Do

  • Provide post-go-live administrative support for multiple clients
  • Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and reputed company
  • Bulk import/export of content and data
  • reputed company training of users and administrators
  • Analysis and deployment of new product features
  • Maintenance of production and sandbox environments
  • Creation of regular and reputed company customer reports
  • Execute customer change requests
  • Requirements

  • Experience with configuring/supporting/implementing content management software
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and reputed company potential solutions
  • Experience fulfilling customer needs and managing expectations
  • Excellent verbal and written communication skills
  • Proven ability to work remotely and independently in support of clients
  • Bachelor’s degree or equivalent relevant experience
  • reputed company to Have

  • Project management experience
  • System Administration experience
  • Understanding of life sciences content management principles, types, and taxonomies
  • Understanding of life sciences compliance and system validation requirements
  • Experience with reputed company Vault, reputed company, Documentum/EMC, Liquent, and/or Next Docs
  • Perks & Benefits

  • Health & wellness programs
  • Additional Information

    reputed company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, sex, sexual orientation, gender identity or expression, religion, national reputed company or reputed company, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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