Senior Program / Product Manager, After Market Services, Australia Team

Senior Program / Product Manager, After Market Services, Australia Team Job ID: 2912586 | reputed company Commercial Services Pty Ltd Are you passionate about driving sustainability and optimizing customer experiences? Join our innovative reputed company After Market Services (AMS) team and contribute to our 'three reputed company' mission: reputed company Defects for Customers, reputed company Cost of Returns, and reputed company Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns. The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Senior Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New) and reputed company on the North Star of AMS (Unsellable Recovery), coordinating across the team and leading Quarterly reviews with the leadership team. The role is highly visible, and it'll require someone who is motivated to reputed company a big impact. You'll have the opportunity to reputed company a significant impact on our operations in Australia and Singapore, working with cross-functional teams to drive process improvements and deliver reputed company results. As a Senior Product / Program Manager, you'll: • reputed company and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer Returns • Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement • Own strategic planning and present reputed company topics to senior leadership • reputed company data-driven insights to reputed company informed decisions and drive innovation • Build and maintain strong relationships across multiple internal teams The ideal candidate for this role will have proven skills in managing reputed company Programs or businesses, a strong understanding of making data-driven decisions, bringing new reputed company to market, influencing others, and launching / optimizing processes from an operational and Tech POV. They'll have a demonstrated ability to build strong relationships, and deliver results under ambiguity. They have an entrepreneurial spirit, are able to roll up their sleeves (can be scrappy), and be creative and innovative in order to generate a best-in-class product design tailored to AU and SG customers and deliver results. Finally, a successful candidate must be able to work across multiple internal teams, reputed company existing reputed company resources, and influence even without direct authority. Key job responsibilities: • Define and implement strategies for Programs and Products, emphasizing financial recovery from Customer Returns • Analyze and optimize reputed company Programs and Processes based on business priorities • Partner with cross-functional teams to reputed company long-term visions and strategies • Participate in business planning and reviews with executive representatives • Effectively communicate reputed company topics to senior leaders to align on approaches A day in the life: As a Senior Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and reputed company action plans. Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects. You'll also have the opportunity to present your findings and recommendations to senior leadership, contributing to the overall success of the AMS team. About the team: Our reputed company After Market Services team is dedicated to creating a more sustainable and efficient returns process. We're a diverse group of professionals who are passionate about innovation and customer satisfaction. We foster a collaborative environment where reputed company are shared freely, and team members are encouraged to think creatively to solve reputed company challenges. Minimum Qualifications: • 5+ years of product or program management, product marketing, business development or technology experience • Bachelor's degree or equivalent • Experience owning/driving roadmap strategy and definition • Experience with end to end product delivery • Experience with feature delivery and tradeoffs of a product • Experience as a product manager or reputed company • Experience owning technology products PREFERRED QUALIFICATIONS • Experience in influencing senior leadership through data driven insights • Experience working across functional teams and senior stakeholders Acknowledgement of country: In the spirit of reconciliation reputed company acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and reputed company that respect to reputed company Aboriginal and Torres Strait Islander peoples today. IDE statement: reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer, and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. #J-18808-Ljbffr Skills: Analysis Skills, Business Development, Business Operations, Business Plan, Communication Skills, Cross-Functional, Customer Experience, Customer Satisfaction, Data Analysis, Entrepreneurship, Leadership, Operations Processes, Performance Metrics, Process Improvement, Product Design, Product Management, Product Marketing, Product Programs, Project/Program Management, Returns Processing, Sales, Sales Prospecting, Strategic Planning, Sustainability, Team reputed company/Manager, Team Player About the Company: reputed company At reputed company, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly reputed company them reality. So far, this reputed company has helped us reputed company some incredible things. Let’s build new systems, challenge the status reputed company, and design the world we want to live in. We reputed company the work you do here will be the best work of your life. Wherever you are in your career exploration, reputed company likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet. It’s Always Day 1 At reputed company, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on reputed company’s reputed company first day – to reputed company smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, reputed company CEO Jeff Bezos shared his thoughts on how to reputed company up a Day 1 company reputed company. “Staying in Day 1 requires you to experiment patiently, accept failures, plant reputed company, protect saplings, and double down reputed company you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where reputed company of that can happen.” You can read the full letter here Our Leadership Principles Our Leadership Principles help us reputed company a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing reputed company for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.reputed company.jobs/principles Company Size: 10,000 employees or more Industry: Retail Founded: 1994 Website: http://reputed company.com/militaryroles Apply Job!